Field Manager Door Service

• have a higher professional education (HBO) level of working and thinking;

• have at least two years of experience in guiding, coordinating, or leading people;

• can coach, can give clear expectations, and can stimulate development;

• communicate easily with both employees and customers;

• have commercial insight and can take responsibility for results;

• can work well with digital systems and administrative processes.

Experience within the elevator, door, or technical industry is not a requirement.

Do you live in or near South-West Netherlands (Dordrecht, Breda, Tilburg, Rotterdam, The Hague)? Then that aligns well with the area in which you work.

A management position with a lot of responsibility and the space to shape it in your own way.

• 41 days off: 27 vacation days, 13 ADV days, and 1 sustainable employability day;

• a market-conform salary;

• a bonus scheme, expense allowance, and on-call allowance;

• a company car, phone, and laptop;

• a pension scheme where KONE pays half of the premium;

• training and development via our KONE Academy;

• growth opportunities within KONE, both in the Netherlands and within our international organization;

• opportunities to work from home and from our office locations;

• Lease a Bike, for example for an e-bike, racing bike, cargo bike, or speed pedelec;

• various discounts on insurance and subscriptions.

Lead a service team. Build strong customer relationships. Make a visible difference every day.

Do you get energy from developing people, helping customers further, and achieving results together? As a Field Manager Service at KONE, you will lead a team of service technicians and be responsible for our service to customers in South-West Netherlands.

You do not need to be a technical specialist for this. Your strength lies primarily in leadership, oversight, and connection. We will teach you the knowledge regarding our automatic doors and services.

You will receive a lot of freedom to manage your own region. You stand close to your team, have regular contact with customers, and work together with various colleagues within KONE.

As a Field Manager, you are the connecting link between your service technicians, customers, and colleagues within KONE.

You:

• guide and coach your service technicians and conduct development and progress meetings;

• visit customers and discuss their service, wishes, and opportunities for improvement;

• are the point of contact when extra attention is needed, for example in the case of recurring malfunctions or escalations;

• monitor the financial and operational results of your region and discuss progress with the Service Operations Manager;

• ensure safe and high-quality service together with your team, including through safety inspections and quality audits;

• work closely with colleagues from, for example, Sales, Planning, Backoffice, Engineering, and the KONE Academy.

So, you are not alone. You are responsible for your own area, but you work daily with various specialists within KONE.

• You coach and develop your own team of independently working service technicians.

• You build long-term relationships with customers and help them with questions and challenges.

• You have responsibility for the quality, safety, and results within your own region.

• You receive a lot of autonomy and room for your own initiative.

• You combine leadership, commerce, and service in one role.

• You work for an international organization with plenty of opportunities to further develop yourself.

We are looking for someone who has experience in managing people and maintaining customer relationships. Your background can be very different. Think, for example, of technology, service, hospitality, retail, operations, or a commercial environment.

Do you see yourself in this role, but your experience does not match every single point exactly? Even then, we would like to invite you to respond. We look not only at your current CV, but also at your experience, motivation, and the potential to further develop within KONE.