Jobs in the Netherlands, in English.

Client Manager - Websites

Hybrid in Amsterdam·Full-time·Added 2 months ago (last checked 20 Oct)

Hostnet

8 open roles

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Our summary

Work mode: Hybrid, Amsterdam
Contract: Full-time
Languages: German, Dutch

Skills

Nice to have

This job advert was originally written in Dutch.

Pay & benefits

What you'll get

A salary of 2,850 to 3,500 based on 40 hours;
Working in one of the most beautiful locations in Amsterdam: next to Central Station with a wide view over the IJ;
8% holiday allowance and 25 vacation days per year based on a 40-hour work week;
Participation in the Hostnet pension scheme at Allianz. Including a partner pension insurance and a survivor's pension insurance;
Home office allowance of €2.35 per home office day;
Internet allowance of €30 per month based on full-time.
Travel allowance: you will receive an OV-chipkaart that you may use for all your commuting, or a mileage allowance of €0.23 per km.
A laptop. With this, you can work from home or at the office;
Flexible working hours: you decide yourself when you start your day, between 8 and 9 o'clock;
We work with a hybrid system, which means working at least 50% from the office;
Discount on Hostnet products;
A wonderful facilitated lunch;
A position with various challenges and growth opportunities at a strong brand that is part of a growing multinational;
A good, informal working atmosphere, with regular team outings, drinks, and cozy Hostnet parties;
Bicycle plan benefit. After the first contract extension, you may make use of our bicycle plan.
A referral bonus for recommending a new colleague!

The role

As part of our growing team, we are looking for an enthusiastic Client Manager to guide our clients through the entire journey of their new website: from the initial conversation to the final publication. In this role, you are much more than just a point of contact for questions or requests. You guide clients during a significant moment for their business and ensure that their new website goes live successfully and smoothly.

You work closely with an international team and make increasing use of AI-supported tools that take routine tasks off your hands. This gives you more space to focus on what is truly important: the client, their wishes, and creating an excellent customer experience. Moreover, you see the direct result of your work when the new website goes live.

What you'll do

As a Client Manager, you are the fixed point of contact for clients during the entire journey of their new website. You ensure that wishes and expectations are clear, keep the process well on track, and guide clients toward a successful launch.

You contact our Dutch- and English-speaking clients worldwide via welcome calls. This is emphatically not about sales, but about properly guiding the client.
You discuss the wishes and needs of clients for their website, advise on the structure, and translate their ideas into clear starting points for the further process.
In doing so, you keep the bigger picture in mind: what does the client want to achieve with their website and how can we align with that as well as possible?
After our web designers have developed the website, you guide and coordinate the final feedback and adjustments and ensure that the website is successfully published.
You support clients with the transfer of their domain and email accounts and ensure that this process runs smoothly.
You work increasingly with AI-supported tools that make routine parts of the process easier. This allows you to save more time for personal client contact and substantive guidance.
With your positive, advisory, and service-oriented approach, you ensure a professional and pleasant customer experience every day.

Who are we looking for?

We are looking for a customer-oriented and communicatively strong Client Manager who gets energy from daily contact with clients and enjoys advising and guiding them. You are curious about digital products, quickly master new systems, and know how to explain complex information in an understandable way.

You have experience in customer contact and get energy from the daily task of helping, advising, and guiding clients.
You have an affinity with digital products and processes and quickly master new systems and workflows, including AI-supported tools.
You have a basic knowledge of website structure and design principles and can explain technical or substantive information in a clear and understandable way.
Experience with CRM systems is a plus.
You have excellent command of Dutch and English, both spoken and written.
Command of the German language, both spoken and written, is a plus.
You are available full-time from Monday to Friday.
You are service-oriented, positive, and proactive, and you know how to think along with the client.

What happens next?

After your application, we will contact you by telephone. Subsequently, we will schedule an interview. Are we all enthusiastic? Then we would love to make you a suitable offer.

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not determine your opportunities here. What counts for us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration flourish. We believe in supporting your personal and professional growth and recognize you both as an individual and as a valued team member.

We want to continue growing together with you and look forward to getting to know you!

We attach great value to an inclusive and fair application process. Therefore, you apply anonymously, so that we can focus on your skills, experience, and potential, regardless of your background or identity. Personal data such as your name or photo are not visible during the first phase of the process.

About Hostnet

In their own words

About the company & team

Helping entrepreneurs with their online ambitions, that is our mission. Because we believe that every entrepreneur can be successful online and can continue to grow.

At Hostnet, we make online success possible for our customers. We do this in a reliable, committed, and simple way, so that our customers can focus on their business. With our teams, we facilitate our customers in hosting, designing, building, and maintaining websites and webshops. We are now doing this as part of group.one, a leading, international hosting organization with:

More than 2,900,000 registered domains;
More than 2,000,000 customers in 149 countries;
More than 1,000 employees with more than 40 different nationalities;
10 major brands on the European market.

The Dutch branch, group.one Netherlands, consists of the brands Hostnet, one.com, and Antagonist. The offices are located in Amsterdam and Enschede. At group.one, we are consciously working on diversity and equality. We attach great value to an inclusive working environment, where everyone can be themselves and feel at home.

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