Account Manager Front Office - German speaking (all genders)

• HBO/Academic thinking and working level.
• From 2 years of relevant work experience.
• Availability of at least 32 hours per week.
• Knowledge of the agricultural sector and the dairy industry.
• Speaks and writes fluent German, and a good command of the Dutch and English languages.
• Excellent commercial and communicative skills and organizational ability.
• You take responsibility, you are organizationally strong, and you enjoy working closely in a small team.

At FrieslandCampina, you work on strong and beloved brands used daily by millions, such as Friso, Campina, Chocomel, and Frisian Flag. As a dairy farmers' cooperative, we combine an international working environment with a clear focus on sustainability. We support your growth with training, coaching, and internal career opportunities. With confidence and autonomy, you can truly make an impact.

Employment conditions:

• Salary between €3,250 and €4,400 gross per month (full-time), depending on experience and suitability for the role;
• A work week of 32 to 38 hours, 5% year-end bonus, 10% company bonus, 8% holiday allowance, and a pension scheme;
• Hybrid working with flexible working hours, a train pass and/or €0.23 per km (max. 30 km one way);
• 200 hours of leave per year, with the option to buy or sell up to 40 extra hours;
• A laptop, phone, and home office equipment to work flexibly;
• Attention to wellbeing and inclusion, with initiatives such as health support, employee assistance programs, and diversity initiatives;
• Extras at the office, such as milk and cheese during lunch, fresh fruit, and barista coffee at the head office.

Vacancy description

As Account Manager Front Office, you are the first point of contact for our member dairy farmers. You maintain daily contact via telephone, email, and digital channels and help them with various questions regarding milk production, technical issues, business operations, and milk quality. You ensure that information, support, and advice are available at the right moment, so that our members can focus on their business.

You are assigned to a specific region, in this case the Germany region, through which you build regional knowledge and develop a sustainable relationship with members. You identify opportunities, think proactively, and provide input for both individual farmers and group meetings and member assemblies. Additionally, you provide consignment services (approximately five times per year) to be able to support our members even outside of office hours.

With your commitment, you contribute to optimal milk quality, a smooth milk flow between our production locations, and a strong bond of trust with our members. In doing so, you strengthen not only the cooperative but also the foundation of FrieslandCampina's strategy.

The Back Office (at FrieslandCampina we call this the Front Office) is part of the Cooperative Affairs department, the heart of the relationship between FrieslandCampina and our member dairy farmers. In total, the Front Office consists of approximately ten colleagues who together strengthen the connection with our members in the Netherlands, Belgium, and Germany.

You work in a small regional team, in which close cooperation and short lines of communication are central. Together with the field service in your region, you form the first point of contact for dairy farmers and ensure that signals and opportunities are quickly picked up. Additionally, you work intensively with colleagues from the quality department, transport, communication, and the back office. Through this close cooperation, you ensure that members are well-informed, processes run smoothly, and questions are handled professionally.

Within Cooperative Affairs, cooperation, member involvement, and sustainability are central. Working in this team means that you are not only of great value to your region but also contribute to the broad strategy of FrieslandCampina: building a future-proof dairy sector together.

Will you help build a strong bond between FrieslandCampina and our member dairy farmers? As Account Manager Back Office, you are the key point of contact for dairy farmers in Germany and ensure that they receive the right support and advice to run their business successfully. You play a key role in the connection between the cooperative and its members, and contribute directly to strong milk quality and sustainable cooperation.