Customer Success Manager, Support - EU

The CompanyEverflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we have a team distributed across the NAM and EMEA regions.

We're a bootstrapped and profitable company (over $29M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We're the go-to platform for brands, agencies, and networks, with 1,100+ customers including top brands, agencies and networks.

About the roleCustomer Success relies on the quality and effectiveness of a CSM's client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.

Location Requirement

This role is based in our Amsterdam office. The position follows a hybrid schedule with an expectation of working in-office at least two days per week.

What you'll do

Ability to comprehend complex inquiries from customers of all industry levels

Communicate internally and externally concisely & clearly

Develop expertise with new products and features and be able to evangelize them with customers

Provide client feedback to internal teams

Upsell existing clients on new products and features

Gain proficiency in Jira, Intercom and Planhat while collaborating with customers

Qualifications

4 years of affiliate marketing or digital advertising experience required

Experience using Everflow or other affiliate tracking platform a big plus

Strong analytical background and a good grasp of internet technologies

Background in Ad Operations, Customer Success, Technical Customer Support ideal

High proficiency in English

Big Plus if you have experience using the Everflow Platform before

University Degree/Bachelors

Compensation Package:Annual Base Salary: €50,000 - €60,000 (Holiday pay included)
Bonus potential

Perks include:

Medical Insurance Stipend

Unlimited PTO and paid holidays

Pension Contribution

Paid parental leave for putting your family first

Startup-like environment, without the constant rush to raise the next round of funding

A very collaborative team and culture

Education, gym, and equipment stipend

Join Our Exceptional TeamDive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and ConnectionWork/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.