Repair at Customer Manager

• A completed university degree.

• At least 3 years of relevant work experience.

• Experience with commercial propositions and pricing strategy.

• Strong in stakeholder management.

• Switches easily between different interests.

• Analytically strong and uses data to make choices and substantiate improvements.

• Taking ownership, maintaining an overview in projects, and focusing on what adds value.

• (Preferably) experience in product management and stakeholder management.

• Money.

• Travel allowance, pension scheme, and an allowance for when you work from home.

As a Repair at Customer Manager, you hold ultimate responsibility for all in-home repairs, from the initial customer contact to aftercare. You design the process so that customers are helped quickly and effectively and fellow Coolblue employees know exactly what they need to do. You develop vision and strategy, create operational and commercial plans, and continuously improve processes and standards. In doing so, you focus on KPIs such as NPS, lead time, costs, and quality. You work closely with internal teams, as well as external parties such as suppliers and partners. This ensures that everyone in the process realizes maximum value for our customers and Coolblue.

As a Repair at Customer Manager, you hold ultimate responsibility for the process of our in-home repairs. You determine the vision and strategy, manage based on NPS, costs, and quality, and make concrete improvements based on data. This ensures that customers are helped quickly and effectively.

• Defining the vision and strategy for the Repair at Customer service and translating it into clear goals.

• Analyzing and improving processes based on NPS, costs, and quality.

• Developing commercial propositions that match the needs of the customer.

• Analyzing data, identifying opportunities for improvement, and translating them into concrete actions for the customer journey.

• Defining, safeguarding, and improving process and quality standards.

• An unprecedentedly good working atmosphere. Where we treat each other like friends and you can simply be yourself. 

• Monthly drinks, freshly prepared snacks, legendary Coolblue parties, and the best team activities.

• A nice combination of working in the office and from home. Of course, we ensure you have a top workspace at home. Including office chair, laptop, and blue streamers.

• All the room for your own ideas, initiatives, and choices. You do your work your way.

• 25 vacation days. If you promise to come back.

• An office in a top location that you'll want to take photos of. From Rotterdam Central, it's only 3 falls before you arrive. Okay, it's a 2-minute walk.

• With more than 30 training courses in our own Studiefabriek, you will get a little better every day.

• Discount on all the items we sell.