Senior Customer Care Representative

• A good command of the Dutch language, both spoken and written;

• At least 7 years of experience in a similar role;

• Experience in a B2B environment, preferably in the manufacturing industry.

• Do you have experience with Salesforce? That is a plus.

• Approaching existing customers regarding their ongoing maintenance contracts and preparing quotes related to renewal or extension;

• Onboarding new customers within the service plan;

• Monitoring and guiding customers in their participation in the service plan and access to the associated knowledge platform;

• Identifying opportunities for the sale of, among other things, training and licenses.

Are you that experienced Customer Care Representative looking to join our team?

Are you that driven customer contact specialist who loves to take the lead and truly wants to make a difference? Do you want to have an impact on our customers, while being given plenty of room to voice your own ideas? Are you ready for a versatile role in which your advice makes the difference and every workday is surprisingly different? We would love to meet you!

As a senior customer care representative, you will become part of our experienced customer care team. The team forms an important link between our customers, suppliers, and various internal departments. You will actively contact customers, listen attentively to their needs, and ask targeted questions to get a clear picture, so that you can provide appropriate advice. In addition, you will work on:

Thanks to your experience and knowledge of business processes in the manufacturing industry, you know exactly which questions to ask during conversations with customers. You understand the challenges of our customers and quickly see commercial opportunities because you easily make connections. Customer-oriented thinking is second nature to you, and you do not lose sight of the organizational process in the process. Moreover, you are used to handling complex customer inquiries in a B2B environment and switching gears quickly. Additionally, you possess:

Do you want to contribute to the success of Cadmes and help our customers grow further? Then apply immediately and meet our team!

Do you see yourself working in our Customer Care team? Apply directly or contact our colleague Monica via 06-45557720; she will be happy to help you!

Cadmes is a unique knowledge partner of the manufacturing industry. You could say a good, reliable right hand. We go further where others stop. With what, you might wonder. Well, we help organizations to be even more successful in the rapidly changing (manufacturing) industry with the help of our automation and optimization solutions. Read more >>

Natascha Martens - Steverink is also a customer care representative and your direct colleague. For Natascha, customer service comes first, and she loves to help our customers find all the answers with plenty of orange enthusiasm.

Marco Mens is Customer Service Manager and strives for the ultimate customer experience. He ensures that processes are well-organized, that there is a 'continuous improvement' mindset, and that the customer is helped more than excellently. Additionally, he advocates for a motivating and positive work environment in which there is room to grow.

Peter Ruis is a Customer Care representative and responsible for medium & large accounts. He is enormously driven and engages in daily conversations with the customer with a healthy dose of enthusiasm. Peter also has a technical background, which allows him to more easily think along with the customer's challenges and, of course, support his new colleague.