Knowledge and Content Specialist

As a knowledge and content specialist, you strengthen our team. For this, you can count on the following employment conditions (based on 40 hours per week):

• Salary of €4,316 gross per month. In addition, you receive a Flexible Benefits Budget (FAB) of 15.49% on top of your salary. This budget includes, among other things, your holiday allowance and year-end bonus. In accordance with CAO as of July 1, 2026.

• 31.5 vacation days per year.

• €1,000 advisory budget to further develop yourself.

• Opportunities to participate in international (water) projects in developing countries.

Job title: Knowledge and Content Specialist
Recruiter: Mirjam Boer
Vacancy ID: 4580

Do you want to create content for our colleagues that visibly contributes to better customer interaction? Then we are looking for you!

At Vitens, we ensure that clean and safe drinking water comes out of the tap for more than 5.6 million customers in the Netherlands. To ensure interactions with our customers go as smoothly as possible, we invest in knowledge and content management within the Customer and Billing division. This is the place within Vitens where thousands of customers report their meter readings or moves every day and where invoices and payments are processed.

To optimize knowledge and content management within our organization, we are looking for 2 knowledge and content specialists who, together with colleagues and stakeholders, provide our customers and employees with the right information at the moments they need it.

Please note: priority is given to current job holders for this vacancy

As a knowledge and content specialist, you translate complex service and process knowledge into clear content and organize it in the right place in our knowledge base. To do this, you work together with subject matter experts and stakeholders in the organization. The content from the knowledge base helps our colleagues in direct customer contact to provide customers with the right information immediately and to perform administrative tasks. In this way, you contribute directly to 'first time right' customer interactions and more job satisfaction for colleagues.

You work according to established quality and content frameworks and continuously improve internal content based on feedback and data. If necessary, you help your colleagues who work on external content on our customer contact channels.

Your main responsibilities

• Creating, managing, and updating content in our internal knowledge base based on established guidelines, quality frameworks, and channel strategies
• Formulating content so that it is immediately usable for employees, customers, and future automation and AI applications
• Setting up and publishing content in our internal knowledge base
• Continuously improving and structuring (internal) content based on analyses and feedback from customers and employees
• Coordinating with subject matter experts, process and channel specialists regarding the accuracy, completeness, and applicability of the internal content.
• Coordinating with the Content and Change coordinator and other internal content specialists to ensure uniform, consistent, and understandable content on the knowledge base.

• Findable, up-to-date, and reliable knowledge for employees
• Valuable customer contact and less repeat traffic
• Greater job satisfaction for your colleagues on the work floor
• A solid foundation for further digitalization, automation, and the use of AI

• You think from the customer's perspective and work goal-oriented

• You have an eye for quality

• You understand the value of appropriate communication and content

• You have the natural drive to always keep asking questions until you reach the core

• You are able to identify bottlenecks and escalate them if necessary

• You have a strong ability to present complex information clearly and practically

• A role with direct impact on customer and employee experience for 24-40 hours per week

• Working on a professional and future-oriented knowledge and content foundation

• The opportunity to continue developing with us in the field of AI and automation.

• Space to gain experience with all internal and external channels

• Collaboration in a dedicated and expert team

Want to help make our drinking water supply future-proof? Then we would love to receive your application before November 25.

Questions about the procedure? Look here at the application procedure within Vitens or ask your questions to our recruiter Mirjam Boer

As the largest drinking water company, our goal is to make every drop sustainable by 2030. Curious how we want to realize this? Then take a look at About Vitens | Vitens.

Vitens is important for the basic services in our society. Therefore, we always request a screening before we hire someone. Part of this screening is providing a Certificate of Conduct (VOG).

Recruitment agencies are not appreciated in response to this vacancy.