Lead Application Management Engineer

Job title: Lead Application Management Engineer
Recruiter: Rhobin Brander
Vacancy ID: 4502

Are you the Lead Engineer who will take the lead? Then we are looking for you!

Extracting, purifying, and delivering 1 billion liters of top-quality drinking water every day is a challenge of significant proportions. Especially when you want to do that sustainably, with an eye for the interests of people, nature, and society. Vitens has set itself the goal to make every drop sustainable by 2030.

As Lead Engineer Application Management, you are the technical driving force of the Service Management platform (Atlassian: Jira Service Management, Jira Software, and Confluence). The platform facilitates internal (self-)service desks and supports the delivery and management of digital services within the organization.

You develop the platform by: designing and monitoring the solution architecture, building integrations, automating (via scripting and APIs), and ensuring the platform remains predictable and secure for 2000+ end users. You translate product vision and roadmap into technical choices and concrete steps, set guardrails for teams using Jira, and steer towards reusability, standardization, and quality. You work intensively with the product owner, stakeholders, suppliers, and internal product teams, and you take ownership of technical risks, performance, and security.

A glimpse of your tasks and responsibilities:

• Designing and monitoring the solution architecture of the Service Management platform (incl. integration patterns and platform guardrails)

• Designing and developing integrations with surrounding systems and teams together with the Integration Team, including version control and documentation

• Developing automation and self-service (scripting, workflows, validators, automation rules) with a focus on predictability and scalability

• Monitoring and improving non-functionals: performance, availability, security, auditability, and manageability (incl. standardization and platform monitoring)

• Providing technical direction to suppliers and contributing to the roadmap, releases, and technical decision-making (design reviews, impact analyses, improvement initiatives)

You are a technical generalist with depth: you oversee the whole, can make (and explain) choices, and also deliver concrete solutions yourself. You enjoy working in a product-oriented manner, think in reusable building blocks, and automate wherever possible. You communicate clearly with both engineers and non-technical stakeholders, and you dare to provide direction on quality, security, and predictability.

• HBO level of work and thinking (or demonstrable equivalent through experience)

• Experience as a (lead) engineer/ platform engineer/ solution architect, preferably in a product team (Agile/DevOps)

• Deep knowledge of Atlassian (Jira Service Management/Jira Software/Confluence) and designing scalable configurations, or the motivation to master this quickly

• Strong in automation and integrations: scripting (e.g., Groovy/ScriptRunner, JavaScript), APIs, CI/CD, and version control

• You have demonstrable experience in safeguarding non-functionals (security, performance, reliability) and can work with logging/monitoring/metrics to keep the platform "in control"

Want to help make our drinking water supply future-proof? Then we would love to receive your application. Questions about the procedure? Look here at the application procedure within Vitens or ask your questions to our recruiter Rhobin Brander via Rhobin.Brander@vitens.nl. Want to know more about the content of the position? Email team manager Rafael Schijff via RAFAEL.SCHIJFF@VITENS.NL.

As the largest drinking water company, our goal is to make every drop sustainable by 2030. Curious how we want to realize this? Then take a look at About Vitens | Vitens.

Vitens is important for the basic services in our society. Therefore, we always request a screening before we hire someone. Part of this screening is providing a Certificate of Conduct (VOG).

Recruitment agencies are not appreciated in response to this vacancy.