Senior Skilled Servicedesk Professional Managed Services

• A salary between €3,500 and €4,000 gross per month based on 40 hours, depending on your knowledge and experience.

• An employment contract of 32 to 40 hours per week.

• 26 vacation days, with the possibility to buy or sell days.

• A good pension scheme and the prospect of a permanent contract.

• Training and certifications at the expense of ITIS, with plenty of room to further develop yourself technically.

• An informal working atmosphere with knowledge sessions, Friday afternoon drinks, team outings, and attractive staff discounts.

Do you want to solve complex IT issues AND take on a technically leading role within Managed Services? As a Senior Skilled Servicedesk Professional at ITIS in Barendrecht, you will work 32 to 40 hours per week on complex customer environments with Microsoft 365, Azure, Intune, and Entra ID. You will take charge during escalations, provide technical guidance to colleagues, and receive the space to structurally improve service delivery.

As a Senior Skilled Servicedesk Professional, you are one of the experienced IT professionals within the Managed Services team at ITIS. You handle complex incidents independently, analyze underlying causes, and ensure that customers are helped quickly and professionally.

During major disruptions, you maintain the overview. You determine priorities, monitor progress, and take charge when administration or engineering teams need to be involved. In doing so, you look beyond the individual incident. Do you see problems recurring? Then you investigate the cause and contribute ideas for a structural solution.

So, you are not just the one who solves the more difficult incidents. With your experience, you help colleagues further and contribute directly to the further professionalization of Managed Services.

• Analyzing and resolving complex incidents within various customer environments.

• Taking charge of escalations and collaborating with administration and engineering teams.

• Managing and supporting Microsoft 365, Azure, Intune, and Entra ID environments.

• Performing operational administration tasks, changes, and updates.

• Monitoring critical incidents and actively informing customers about progress and solutions.

• Identifying structural problems and improving processes, monitoring, and service delivery.

• Recording and sharing technical knowledge.

• Guiding junior and medior colleagues with more complex technical issues.