Front Office Supervisor (38 Hours)

In addition to a market-conform salary, we also offer great secondary employment benefits. For example, you can stay overnight at various Van der Valk hotels at a discount and eat and drink in the restaurant at a discount. We also offer you a free membership (from an average of 12 hours per week) to our Toucan Health Club and discounts on the facilities offered. Our employees may make use of Van der Valk Benefits; on this platform, you can save significantly thanks to great discounts on fashion, electronics, outings, and more. Furthermore, we organize at least two super fun staff parties every year (party and activity!).

As a front office supervisor, you are the right hand of the front office manager and play an important role in the daily operations of the reception. You ensure that everything runs smoothly, the team works together optimally, and our guests can rely on excellent service. You combine leadership with active hands-on involvement and know how to maintain an overview even during busy moments.

You are the connecting link between the front office team and other departments. You identify areas for improvement, think in solutions, and take initiative to raise both the guest experience and internal processes to a higher level. In the absence of the front office manager, you take over the responsibilities.

• You coordinate the daily activities at the reception and lead the front office team during the various shifts.

• You monitor the quality of our service and ensure that guests feel welcome. In case of questions, complaints, or special circumstances, you know how to act quickly and in a customer-oriented manner.

• You coach and guide employees in their daily tasks and assist new colleagues during their onboarding process.

• You support staff planning, identify bottlenecks, and contribute ideas for an efficient deployment of the team.

• You check reservations, payments, cash accountability, and daily reports, and discuss any discrepancies with the front office manager.

• You coordinate daily with, among others, housekeeping, F&B, banqueting, sales, and the technical service to ensure smooth cooperation between departments.

• You actively work at the reception yourself when necessary and step in during peak moments or unexpected rushes.

• You actively contribute ideas regarding improvements in work processes, team development, and guest satisfaction.

Functie-eisen

You are a guest-oriented and enthusiastic leader who gains energy from a dynamic working environment. You know how to motivate a team, maintain an overview when it is busy, and take responsibility for the quality of service. With your proactive attitude and solution-oriented mindset, you know how to engage colleagues and continuously improve processes.

As a front office supervisor, you will receive a versatile position in which you can utilize and further develop your leadership qualities. You will be given the space to contribute ideas for improvements, take responsibility, and work together with the team toward an optimal guest experience.

You can count on:

• A varied position with responsibility and independence;

• An important role within the front office team and close cooperation with the front office manager;

• Space to develop yourself professionally and further expand your leadership skills;

• A dynamic working environment in which hospitality, cooperation, and quality are central.

Questions?
Do you have any questions, or would you like more information about the vacancy? Please contact the HR department: hrm@hotelgilzetilburg.nl or call via telephone number: 0161-458911.