Front Office Manager

Guests welcome. Team sharp. You keep the overview.

You walk into the lobby and greet your team behind the reception. You start with a cup of coffee, discuss what is happening that day, set priorities, and ensure that your colleagues' outstanding questions are answered. You maintain the overview, adjust where necessary, and are there for your employees with coaching, support, and a listening ear. Does it get busy or is there a challenge? Then you naturally jump in to help. This is how you ensure the team can work well and the Front Office runs smoothly.

This is what your day could look like:

08:00 AM - Starting the day right
Your day begins with a cup of coffee and a handover with your colleagues from the reception. Together you go through the day, after which you review the hotel occupancy, room rates, and special details. You also take a look at the rest of the week: does the schedule align well with the expected occupancy and busyness? This way you know what is happening, you can adjust in time, set the right priorities, and start the day well prepared.

10:00 AM - What is happening in the hotel?
During the weekly meeting with the Management Team, you discuss what is happening within the hotel. You represent the Front Office, share relevant developments, and think along about cross-departmental matters. You translate action and improvement points from the MT into concrete actions within the Front Office and you monitor their progress.

11:00 AM - Attention for your team and the guest
As a supervisor, you are the first point of contact for your colleagues. Questions about a reservation, a difficult situation with a guest, or just brainstorming about the best approach? You think along, provide direction, and ensure your team can move forward. At the same time, you keep a close eye on guest reviews. What stands out today, what can we respond to immediately, and what needs extra attention? This way, you don't just manage your team, but you work every day on an even better guest experience.

12:30 PM - Lunch!
Having lunch together for a bit, catching up with colleagues from other departments, and then back to it.

1:00 PM - Everything ready for arrival?
A corporate group is on its way, so it's time for a new check. You coordinate the final details with Sales and F&B and check if everything is ready. You also check the hotel occupancy again: have many rooms been booked and what does that mean for your team? You keep an eye on what is happening in and around the hotel, adjust where necessary, and ensure everyone is well prepared for the rush.

3:00 PM - Adjusting where necessary
The afternoon is in full swing. You keep an eye on your team and adjust where necessary, while in between you update your email and answer a question from your administrative colleague. Of course, you also make time for a chat with a regular guest. Does it get busy at the reception? Then you jump in where needed.

You update your last emails, check the room rates, and look ahead. Are there any special details your team needs to know? You ensure a good handover and then close your workday.

This is primarily what you will be doing

• Leading the Front Office team, whereby you coach, motivate, and adjust, and jump in yourself where necessary;
• Ensuring a strong guest experience and actively managing guest satisfaction and reviews;
• Overseeing the daily operation and ensuring that quality and service remain at a high level;
• Creating schedules and coordinating staff occupancy with the expected hotel occupancy and busyness;
• Interacting frequently with Sales, Marketing, and the Operations Manager and working together on commercial opportunities, promotions, and hotel-wide developments;
• Actively participating in the Management Team and thinking along about what is happening within the hotel;
• Continuously improving processes and systems and looking at where work can be done smarter or more efficiently;
• Actively participating in the revenue meeting and working together to manage occupancy, room rates, and commercial opportunities;

You work 4 to 5 days per week. As a working supervisor, you are also regularly present in the evenings and on weekends.

Who will you be doing this with?

With your colleagues from the Front Office. Together you ensure that guests feel welcome, from the first contact to checking out. You provide direction, are accessible, and stand by your team when it gets busy.

Who are you?

We are looking for someone who establishes contact easily, stands firm in their shoes, and enjoys guiding colleagues. Someone who maintains an overview, keeps agreements, and also has attention for the guest and the team during a busy arrival moment.

Furthermore, you have at least 3 years of experience as a (Assistant) Front Office Manager in a hotel and you possess excellent command of Dutch and English, both spoken and written. You have experience with a hotel reservation system; knowledge of Daylight is a plus.

And in return, you will receive

With us, you receive not only a versatile position and a salary according to the Horeca CAO, but also room to develop yourself through our internal training. You will receive an employment contract for 12 months, with the intention of making it a long-term collaboration. As part of the Management Team, you will also get the space to think along and put your ideas into practice.

And then we also have extras:

• Discount on overnight stays at other Van der Valk hotels: for €75,- you can stay overnight including breakfast;
• Participation in the ‘Know where you work’ campaign: once per calendar year, you may stay overnight together with someone in Hotel Zaltbommel, including a delicious 3-course dinner and an extensive breakfast. For this, you pay only € 49.50 for 2 persons;
• You receive a 10% discount when you come for lunch or dinner in our restaurant;
• You may make free use of the fitness room in the hotel;
• You can swim at a discount at Zwembad De Sportwaard in Zaltbommel;
• Via Benefits at Work, you can shop with a discount;
• Every working day, a delicious lunch is prepared for you;
• And of course, an annual BBQ and a spectacular New Year's party.

Time for your next step.

Do you already see yourself walking through the lobby, helping your team on their way, and welcoming our guests? Apply as Front Office Manager and tell us why this position suits you. We would love to meet you!

We attach great value to your motivation for this position. Therefore, we ask you to send a motivation letter; only complete applications will be considered.

Do you have questions? Feel free to call or WhatsApp Dieke via 06 - 18 21 51 30.

Acquisition in response to this vacancy is not appreciated.