Service Staff (Section)

• A dynamic working environment in our brand-new 4**** plus hotel, equipped with modern and attractive facilities.

• Flexible working hours with a minimum availability of 16 hours per week (full-time/part-time, including weekends).

• A market-conform salary, supplemented with excellent secondary employment conditions.

• Staff discounts within Van der Valk, including overnight stays from €75,- including breakfast for 2 persons.

• Access to the Valk Benefits program with exclusive discounts on fashion, electronics, outings, and more.

• Travel allowance according to regulations and 25 vacation days per year with full-time employment.

• Room for personal growth through various trainings and courses.

• Working in an enthusiastic and committed team within a renowned family business, where job satisfaction is central.

Are you hospitable, versatile, and do you love a dynamic working environment where you can advise and serve your guests very independently? Then this is your chance to become part of the enthusiastic team at van der Valk Hotel Volendam!

As a service staff member (Section), you are the face of an assigned section within our restaurant. You ensure that our guests feel welcome, heard, and cared for - from the moment they arrive until their departure. You are the point of contact, the advisor, and the service expert all in one. You work entirely independently and can adapt your service and advice to every guest.

In this varied role, you work both independently and together with colleagues towards an optimal guest experience, where you can also be deployed flexibly in other departments such as Banqueting. Additionally, you provide support at the bar and at the service hatch during peak moments.

• Giving a warm welcome and guiding guests.

• Advising on the menu, wine, and drinks.

• Taking and passing orders to the kitchen and the bar.

• Acting proactively and recognizing latent needs and acting upon them so that complaints are prevented.

• Stimulating Upsell (extra sales) and responding to the needs of guests.

• Independently processing payments via the cash register system (cash/debit card or other payment methods).

• Checking, closing, and reconciling the cash register.

• Taking and registering table reservations.

• Coordinating and confirming according to guidelines.

Functie-eisen

• Setting and laying tables according to service standards.

• Checking and replenishing crockery, glassware, and linen.

• Setting up rooms for receptions and events.

• Working according to HACCP and internal hygiene guidelines.

• Clearing, cleaning, and preparing the space for the next shift or guests.