Front Office Assistant

Do you have extensive experience in the hotel industry, are you hospitable and professional, and do you get energy from personal contact with guests? Then we are looking for you!

For our reception, we are looking for an experienced Front Office Assistant / reception staff member who knows what high-level hospitality means. You enjoy taking responsibility, can switch gears quickly, and ensure that our guests feel welcome and well cared for from the very first contact.

We would like to meet a guest-oriented and representative candidate who takes pleasure in providing our guests with a warm welcome and a pleasant stay. You have an eye for luxury and quality, possess good manners, and understand what personal hospitality means.

You keep your head cool when many things happen at once, maintain an overview, and know how to switch effortlessly between different tasks. You are flexible, stress-resistant, creative, and a strong communicator. You take initiative, think along, and enjoy going that extra mile for our guests. Additionally, you have a good command of the Dutch, English, and German languages.

A hospitable and service-oriented attitude is second nature to you. We find relevant work experience and the right attitude very important. Therefore, we are looking for someone who brings the necessary experience, can work independently, and contributes to the quality of our services with confidence and enthusiasm.

• You handle hotel and restaurant reservations.

• You welcome guests and handle check-ins and check-outs.

• You inform guests about the hotel, the facilities, and the possibilities.

• You handle administrative tasks carefully.

• You answer questions from guests and actively think along about suitable solutions.

• You contribute to a hospitable, professional, and smoothly organized reception.

You report to the Head of Reception.

You will work an average of 4 days per week in rotating shifts (32 hours). Occasionally, this may increase to 5 days per week, depending on scheduling and staffing. Working on weekends and public holidays is also part of this position. Do you have a need for a more fixed work structure? Then we would like to discuss the possibilities together.

An employment contract of 4 days per week, whereby you may occasionally be deployed for 5 days, depending on staffing. The Horeca collective labor agreement (CAO) applies to your employment contract.

The position is classified in job group V. For a full-time employment of 38 hours per week, the salary amounts to approximately € 2,312.34 to € 2,763.47 gross per month. The final classification is dependent on the applicable collective labor agreement provisions and relevant knowledge and experience.

Does it appeal to you to be part of our reception team and provide our guests with a hospitable stay? Then apply quickly! We would love to meet you.

• You have a completed MBO level 4 education, preferably Hotel School or a similar education in the direction of service or commerce.

• You have 2 to 5 years of work experience at a hotel reception or in a similar position.

• You have experience with reservation systems. Knowledge of Shiji is a plus.

• You have a good command of the English and German languages, both orally and in contact with guests.

• You are willing to work in rotating shifts, including weekends and public holidays. In principle, you will work one day per weekend or every other weekend a full weekend.

• You are flexible and find it pleasant to look together at a work schedule that aligns with the staffing levels and, where possible, your preferences. A more fixed structure in your workdays is negotiable.