Manager Service Operations BENELUX

Reports to: Regional Director Benelux

Our Mission

At Siemens eMobility Charging, we are accelerating the transition to sustainable mobility through reliable, innovative charging infrastructure solutions. Our service organization plays a critical role in ensuring that customers can depend on our charging networks every day.

We are looking for a hands-on service leader who thrives in a dynamic technical environment and is passionate about building a high-performing service organization that delivers operational excellence.

The Opportunity

As Manager Service Operations Benelux, you will lead and further develop Siemens eMobility's service organization across the Benelux region.

You will be responsible for a team of Field Service Engineers, Service Coordinators, and Service Account Managers, ensuring safe, efficient, and high-quality service delivery in a rapidly growing EV charging market.

This role requires a practical and hands-on leader who understands how a field service organization operates. You will drive operational performance, develop the team, implement scalable processes, and ensure service excellence across the region.

Working closely with the Regional Director Benelux and Service Headquarters in Germany, you will play a key role in building a future-ready service organization.

This position is based in Eindhoven and requires a minimum presence of three days per week in the office. Fluency in Dutch and English, both written and spoken, is essential for effective collaboration with local teams, customers, and international stakeholders.

What Success Looks Like

In this role, you will:

• Build a scalable and high-performing service organization.
• Lead and develop a team of Field Service Engineers, Service Coordinators, and Service Account Managers.
• Improve service performance through effective processes, planning, and KPI management.
• Drive operational excellence, service quality, and customer satisfaction.
• Act as the operational escalation point for complex service issues.
• Strengthen collaboration with Service Headquarters and ensure alignment with global standards.

Key Responsibilities

Service Operations Leadership

• Lead the daily operations of the Benelux service organization.
• Manage, coach, and develop a team of Field Service Engineers, Service Coordinators, and Service Account Managers.
• Ensure safe, efficient, and high-quality execution of commissioning, preventive maintenance, corrective maintenance, and troubleshooting activities.
• Monitor and improve KPIs related to response times, resolution times, uptime, productivity, and operational efficiency.
• Implement and optimize service processes, systems, and ways of working.
• Drive continuous improvement initiatives and support the scaling of the service organization.
• Ensure accurate reporting and high-quality operational data.
• Collaborate closely with Service Headquarters in Germany on processes, standards, and performance improvements.

Escalation & Stakeholder Management

• Act as the operational escalation point for complex technical and service delivery issues.
• Coordinate resolution efforts across internal and external stakeholders.
• Drive root-cause analysis and sustainable corrective actions.
• Support the Regional Director on key customer escalations when required.

Safety & Compliance

• Promote and maintain Siemens' safety culture across the service organization.
• Ensure compliance with Siemens SHEQ standards, industry regulations, and customer requirements.
• Ensure safe execution of work by employees and subcontractors.

What You Bring

• 7+ years of experience in Field Service Management, Service Operations, or Technical Operations.
• Proven experience leading multidisciplinary service teams, including Field Service Engineers, Service Coordinators, and/or Service Account Managers.
• Experience within EV charging, electrical infrastructure, energy, industrial services, or a comparable technical environment.
• Strong understanding of service operations, workforce planning, and performance management.
• Experience driving process improvements and scaling service organizations.
• Technical affinity and the ability to effectively manage service escalations.
• Strong coaching and people leadership skills.
• Strong communication and stakeholder management capabilities, including collaboration with international teams.
• Fluent Dutch and English, written and spoken.
• Willingness to work from the Eindhoven office at least three days per week.

Compensation & Benefits

Compensation range: €75,000 - €107,000 gross per year, including 8% holiday allowance.
Annual performance bonus: up to 2.2 months' salary, based on individual and company performance.
Company lease car and other benefits. Compensation will be determined based on relevant experience, skills, qualifications, and overall fit for the role.

Why Join Siemens eMobility?

This is a unique opportunity to help build and scale the service organization behind one of the fastest-growing sectors in the energy transition. You will have a direct impact on operational performance, team development, and service excellence while contributing to the future of sustainable mobility across the Benelux.

Ready to build the future of eMobility service?

This is a unique opportunity to lead, professionalize, and scale a growing service organization at the forefront of the energy transition. If you combine strong operational leadership with a passion for people development and technical service excellence, we encourage you to apply.

Join Siemens eMobility and make a lasting impact on how sustainable mobility is delivered across the Benelux.

Ideal Profile

A hands-on service operations leader with experience in managing field service teams, professionalizing service operations, developing technical talent, and building a scalable organization in a fast-growing technical environment.

@(Recruitment) Agencies: We are not engaging with recruitment agencies or search firms for this position. Unsolicited profiles, CVs, or candidate referrals submitted by agencies will not be accepted and will not be subject to any placement fees. Thank you for your understanding.