Talent Operations Specialist

Do you ensure that the recruitment and onboarding process runs smoothly from start to finish?

At HMSHost Netherlands, part of Avolta, we provide the hospitality experience daily at busy locations such as Schiphol Airport, Rotterdam The Hague Airport, and various shopping locations in the Netherlands. To ensure that our teams have the right people at the right time, we are looking for a Talent Operations Specialist.

In this hands-on role, you are responsible for the operational recruitment and onboarding of our operational front-office positions, with the exception of management positions. From vacancy and initial screening to onboarding and the first working day: you maintain oversight, ensure processes run smoothly, and create a strong experience for both candidates and new colleagues. You are an important partner to our Hospitality Managers and report to the Head of Talent & Capability. Your workplace is Schiphol.

You keep our operational recruitment moving. You coordinate the process, maintain visibility on results, and help hiring managers fill vacancies efficiently.

You are responsible for:

• Managing the full operational recruitment process in Carv and the SAP ATS system.
• Managing and reporting recruitment KPIs for high-volume recruitment, including number of hires, time-to-hire, and time-to-first-contact.
• Advising operational hiring managers on improvements to the recruitment process.
• Aligning with employment agencies regarding flexible staffing needs, where applicable.
• Representing HMSHost during campus recruitment events to recruit and select operational front office interns, in collaboration with the Talent Acquisition Partner.

For you, recruitment does not stop at an accepted offer. You ensure that candidates are well-guided towards their first working day and that everything is arranged behind the scenes.

You are responsible for:

• Planning, preparing, and executing recruitment events.
• Managing the administrative onboarding process, from offer to start date, including initiating the VGB screening.
• Driving and monitoring communication with Operations during the onboarding process.
• Coordinating pre-boarding, including communication with new employees, induction days, checks of mandatory training such as cash register training and HACCP, and location introductions.
• Checking the administration of all newly hired employees, including employment contracts, documentation for security screening, and onboarding forms.

You are not only dealing with candidates but also ensuring that our processes and systems function well. In doing so, you form an important link between recruitment, onboarding, and Operations.

You are responsible for:

• Being the first point of contact for operational People & Culture-related recruitment questions within the Netherlands and escalating more complex issues to the right colleague within P&C.
• Managing Carv and other recruitment systems for high-volume recruitment and ensuring effective daily use.
• Managing and coordinating UWV/WSP processes regarding mobility and distance to the labor market, in collaboration with the Employee Relations & Absence Specialist.

You get energy from a recruitment process where a lot happens at once. You maintain oversight, switch easily between candidates, managers, and colleagues, and ensure that agreements are followed up.

• Because you work at Schiphol, you need an airport pass. We will arrange this for you. For the application, it is important that you have been registered with a Dutch municipality continuously for the past eight years. Part of the application includes a security screening.

Ready to strengthen our candidate journey from start to finish?

Do you want to ensure that candidates are not only found quickly but also well-guided towards their first working day? And do you get energy from a dynamic recruitment environment where no two days are the same? Then apply as a Talent Operations Specialist at HMSHost Netherlands and ensure that our locations are ready with the right talent at the right time. Apply directly and we will contact you within five working days regarding the further procedure. The application process includes a maximum of two interviews.