Jobs in the Netherlands, in English.

Warranty Specialist

Hybrid in Sassenheim·Full-time·Added 3 months ago

First posted 3 months ago, still open when we checked on 8 Oct

MSX International

8 open roles

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Overview

Job details

Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near Sassenheim for hybrid days
No relocation package mentioned.

Skills

Consulting

Pay & benefits

What you'll get

You will do best in this role, if you have:

Experience/knowledge of warranty processing and warranty guidelines
Good communication and presentation skills
“Customer First”, proactive approach
Fluency in Dutch and English
Affinity with Automotive

The role

Are you detail-oriented with a passion for automotive service excellence? Do you thrive in environments where precision, compliance, and customer satisfaction intersect? Are you ready to contribute to a high-performing technical support team?

We are currently looking for a Part-time (20 hours) Warranty Specialist, who will be ensuring accurate warranty case handling, compliance with OEM policies, and seamless collaboration with retailers and technical teams.

Qualifications

You will be responsible for the following:

Acting as the contact person for dealer enquiries
Support dealers in the warranty claim submission and evaluation processes
Ensure that the markets are compliant with the manufacturer’s policies
Raising awareness of the pre-approval process and liaising with dealer technical support and/or helpdesk
Support the parts return process
Provide support in the execution/handling of warranty audits
Preparation of monthly, as well as extraordinary reports to support market improvements

About MSX International

Industry: Automotive
Founded: 1985
Employees: 5,000–10,000
Headquarters: Southfield, USA
Website: msxi.com

In their own words

About the company & team

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Additional information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

All open roles at MSX International