Service Delivery team leader

Position Overview:

The Service Delivery Team leader will assist the Supervisor in overseeing and optimizing the order fulfillment process and ensuring high quality standards in our EMEA distribution center. This role combines proactive quality assurance and reactive quality control, focusing on process quality and customer satisfaction.

Key Responsibilities

• Providing guidance and motivation to the team members
• Assess employee 1 on 1 talks every month
• Help the team with continuous development through coaching and training.

Production and Personnel Planning

• Align personnel planning with tasks to ensure quality, efficiency, and adherence to deadlines.
• Use system inputs to create daily work schedules and adjust as needed.
• Monitor sustainable employability of employees.

Customer Satisfaction

• Monitor backorder management, customer-specific orders, and complaints.
• Monitor optimal delivery reliability and high customer satisfaction through professional after-sales services.
• Solve problems with the execution or transport of orders.

Collaboration

• Proactively consult with colleagues to fulfill customer and supplier agreements.
• Foster long-term partnerships internally and externally.

Continuous Improvement

• Help with the implementation of quality improvement plans to achieve objectives in processing times for product quality issues, and customer complaints.
• Report accurate statistics and follow up on problems and trends visible from the data.

Daily Activities

• Control KPIs on a daily basis.
• Lead the daily Control Center meeting.
• Monitor the complaint file and use analyses for improvement.
• Monitor the daily order report and inbound & outbound quality inspections.
• Take part in the weekly complaint meetings with stakeholders.
• Monitor the efficiency and effectiveness of the order fulfillment process.
• Analyze order-related data to generate reports and provide insights for decision-making.

Qualifications

• MBO/HBO
• Minimum of 2 years of experience in order fulfillment, warehouse management, or quality assurance.
• Proven experience in leading and motivating teams.
• Excellent problem-solving and decision-making skills.
• Strong analytical skills with the ability to generate reports and provide insights.
• Exceptional communication and collaboration skills.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in using order management systems and other relevant software.

Company Culture:

At Johnson Controls, we believe in fostering a collaborative and inclusive work environment where every team member is valued. Our culture is built on the principles of servant leadership, continuous improvement, and a commitment to excellence. We encourage innovation, support professional growth, and prioritize the well-being of our employees. By creating a positive and motivating atmosphere, we ensure that our team is always ready to go the extra mile for our customers and the planet.

Benefits

• Competitive salary bassed upon experience between € 3.350,- - 4.600,- gross per Month.
• Opportunities for professional development and career advancement.
• 38 hour working week with day time working hours
• Generous paid time off and holiday policies.
• Supportive and inclusive company culture.

How to Apply:

If you are passionate about quality management and order fulfillment, and you meet the qualifications listed above, we would love to hear from you. Please submit your resume and cover letter through our application portal.

Join us in our mission to enhance customer satisfaction and business performance through efficient processes and high-quality standards.