Case Manager Absence (32-40 Hours)

• A challenging position in a growing international company in Groningen
• A competitive salary with extra-legal benefits according to the CAO
• ICON has its own CAO which ensures good conditions for our employees
• Annually we organize (sporty) activities aimed at, among other things, team building and socializing. We also commit ourselves socially
• You will start with a one-year contract with a view to permanent employment.
• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family's needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

On behalf of pharmaceutical companies, ICON conducts scientific research worldwide into the effects of medicines in humans. In the Netherlands, ICON has the Early Development Services (EDS) division with approximately 1300 employees. Here, clinical research is conducted on one hand and bioanalytical research on the other.

Working at ICON means that you work on the development of the medicines of the future. It also means working on yourself and contributing to the development and growth of ICON. The development of our people is the success of our organization. Our international culture and dynamic organization especially attract people who are focused on professional growth, an important pillar for our organization that we like to cherish. We offer you the opportunities that enable you to take your career to a higher level.

As an Sick Leave Case Manager, you will take ownership of a diverse portfolio of absence cases, ranging from short-term absences to complex long-term disability and reintegration trajectories.

You will partner closely with employees, managers, HR Business Partners, Occupational Health Physicians, Labour Experts, and external service providers to ensure timely interventions, legal compliance, and successful reintegration outcomes.

Through your expertise, coaching skills, and ability to influence others, you will help employees take an active role in their recovery and return-to-work process while supporting managers in navigating complex absence-related challenges.

Key responsibilities include:

• Manage and coordinate the end-to-end absence management process in line with the Dutch Gatekeeper Improvement Act (Wet verbetering poortwachter).
• Advise, coach, and support managers on absence management and return-to-work matters.
• Guide employees throughout their recovery and reintegration journey.
• Identify potential risks, opportunities, and barriers within absence cases and take proactive action.
• Collaborate closely with Occupational Health Physicians, occupational health providers, Labour Experts, and other internal and external stakeholders.
• Monitor legal deadlines, case documentation, and overall process quality.
• Analyze absence trends and provide recommendations for preventive and sustainable employability initiatives.
• Contribute to the continuous improvement of absence management practices, policies, and employee wellbeing programs.

Absence Casemanager

At ICON, you are not merely a witness to the future of drug development. You are a part of it!

We are growing, fast! Do you have a completed education as a Case Manager - Absence? Do you already have some experience in this role and would you like to shape the role of Case Manager within ICON? This is your chance, because for our departments in the Netherlands, we are looking for someone to fill this new role!

The Case Manager supports employees with reintegration after illness or accident. The Case Manager provides advice and guidance, so that the employee can concentrate on the most important thing during reintegration - their health.

You will have the freedom to shape this role, but some of the responsibilities are:

• Setting up a case management policy (sickness absence-reintegration) within the organization
• Further development of our vitality and sickness absence policy
• Advising (foreign) managers on actions during the first two years of illness
• Overseeing and keeping updated on absence files, in the context of the Gatekeeper Improvement Act, including the subsequent careful and accurate reporting
• Being the point of contact for the Occupational Health Service (ARBO)

You are a highly skilled professional who is able to build trust, navigate complex situations, and influence stakeholders at all organizational levels. You are equally comfortable operating at an operational, tactical, and strategic level and can balance competing interests while maintaining focus on sustainable outcomes.

Required qualifications and experience:

• Empathetic while remaining decisive and solution-oriented.
• Able to challenge constructively while maintaining strong working relationships.
• Resilient, adaptable, and capable of managing competing priorities.
• A trusted advisor to employees, managers, and external specialists.
• Skilled at encouraging accountability, ownership, and engagement throughout the reintegration process.

What ICON can offer you:
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply