Senior Manager / Director - Order-to-Cash Transformation Lead

Do you see business value hidden in delayed orders, delivery exceptions, billing errors and trapped working capital? Can you combine end-to-end Order-to-Cash expertise with SAP transformation, data-driven discovery and pragmatic process redesign? Then EY Consulting has the right challenge for you!

The opportunity - What future are you building towards?

As a Senior Manager / Director - Order-to-Cash Transformation Lead in our SAP Technology Transformation practice, you will help global clients improve customer fulfillment, revenue integrity and cash conversion. You will own end-to-end O2C transformation work across assessments, value identification, operating-model redesign, detailed process and SAP solution design, implementation and adoption. You will collaborate closely with commercial, supply chain, finance, data and architecture teams.

• Lead end-to-end O2C process discovery, assessment and redesign across sales order capture, order management, fulfillment, invoicing, receivables and collections.
• Apply process mining and analysis of SAP and non-SAP transaction data to identify actual variants, rework, manual touchpoints, bottlenecks and exceptions.
• Quantify and communicate opportunities in perfect-order performance, lead times, billing accuracy, order productivity, service levels, working capital and DSO.
• Design scalable future-state O2C processes, including detailed workflows, roles, decision points, controls and implementation requirements.
• Address complex execution models, including configurable products, capital equipment, installation, aftermarket services, recurring revenues and multiple sales channels.
• Shape target operating models, process ownership, exception handling and standardization principles across countries and business units.
• Apply SAP S/4HANA SD, aATP, credit management, billing and relevant logistics and finance capabilities to practical process improvement opportunities.
• Work with Sales, Supply Chain, Service, Finance, Data and Solution Architecture leads to resolve end-to-end system, process and integration dependencies.
• Define implications for customer, product, pricing, order, delivery and billing data, including quality, governance and migration needs.
• Identify opportunities for touchless orders, intelligent exception management, AI agents, automated invoicing and collections support.
• Drive evidence-based design decisions and implementation planning, and support realization of agreed operational and financial benefits.
• Lead multidisciplinary delivery teams, coach colleagues, develop client relationships and contribute to the growth of our SAP Technology Transformation practice.

Our office in Amsterdam is located on the Zuidas: a bustling area where many companies are based. In our Cross Towers, as many as 1000 people are welcomed daily. Haven't had breakfast yet? Then a special smoothie will be made for you or simply a delicious cappuccino. During lunchtime, the team is ready to serve you a fresh lunch. For a breathtaking view of Amsterdam, head to the 22nd floor. Collaboration takes on a new meaning through the Wavespace. This high-tech environment brings together clients and colleagues virtually worldwide!

This is not simply an SAP SD implementation role. We are looking for someone who understands how customer commitments translate into fulfillment, invoicing and cash, and who can quantify the cost of process fragmentation. You should be able to connect operational facts with future-state design decisions and lead clients from insight through sustainable change.

Our team - Do great minds always think alike?

Our SAP Technology Transformation practice helps organizations unlock business value by connecting operating-model redesign, end-to-end processes, data, SAP technology, automation and AI. We work across industries and support clients from strategy and discovery through detailed design, implementation and adoption.

• Completed Bachelor's or Master's education in Business, Supply Chain, Finance, Information Management, Engineering or a related field;
• Experience leading global Order-to-Cash transformation, process design and SAP S/4HANA workstreams;
• Strong end-to-end understanding of order capture, availability, allocation, fulfillment, shipping, invoicing, credit, disputes, receivables and collections;
• Deep functional knowledge of SAP ECC/S/4HANA Sales (SD) and integration with Logistics, Supply Chain and FI-AR;
• Ability to turn process and operating-model assessments into detailed, implementable solution and process designs;
• Experience quantifying opportunities in cash conversion, productivity, customer delivery, revenue leakage and order quality;
• Experience using or interpreting process mining, SAP transactional data and operational KPIs;
• Understanding of complex order types, service and installed-base processes, channel models and intercompany scenarios;
• Awareness of relevant customer, material, pricing, credit and transactional data dependencies;
• Ability to evaluate fit-to-standard options, justified exceptions and the business case for automation or process reinvention;
• Ability to work effectively with enterprise architecture, data management, integration and cross-functional process teams;
• Strong communication, stakeholder leadership and a practical approach to resolving conflicting global and local requirements;
• Excellent written and verbal communication skills in English; Dutch is preferred but not mandatory;
• Willingness to travel internationally as required by client engagements.

• Experience in global discrete manufacturing, industrial equipment, engineered products, high-tech or consumer products;
• Previous Global Process Owner or E2E Order-to-Cash Process Owner experience;
• Experience with SAP Signavio, Celonis, SAP aATP, SAP Credit Management, service management or integrated CPQ/CRM solutions;
• Hands-on experimentation with AI agents, intelligent order orchestration, automation or data-driven exception resolution.

Already interested? Apply now!

Equal opportunities
At EY, we believe in the power of diversity and inclusion. Our belief is that the unique perspectives and experiences of each individual make our team stronger and more innovative. We strive to create an environment where everyone feels welcome and valued, regardless of age, gender, race, background, sexuality, or any other characteristic that makes you unique.

What we offer - Is everything that counts being counted?

• Vitality: the choice is yours. An online session with an external vitality coach, practical tips on topics such as nutrition, energy, sleep, and mindset and/or a voucher card to rent a padel court.
• Flexible working: you decide where and when you work in consultation with your team. At home, at the office, at the client or from another European country (up to 20 working days per year).
• Home office arrangement: to optimally set up your home office, EY has the following resources available for you: office chair, sit/stand desk, external monitor, desk lamp, (Bluetooth) headset and a large external keyboard.
• Laptop and smartphone: you are entitled to a laptop and smartphone with a business subscription. *Smartphone not applicable to (thesis) interns.
• Salary: in addition to your fixed salary, depending on EY's financial performance, you may be eligible for a bonus. You are also entitled to an expense allowance (depending on the function) and an internet allowance of €40 net per month.
• Time off: you are entitled to 34 vacation days per year when full-time employed.
• Sabbatical: the option to take unpaid leave after consultation.
• Birth leave: EY will pay 100% of the birth leave, in case of an additional birth leave EY will pay 70% of the salary.
• Training and education: EY believes it's important for everyone to always have the opportunity to further develop yourself. We therefore offer you the opportunity to take part in various soft & hard skills training, external courses and/or sign up for an additional education. For example, obtaining an MBA to broaden your skills in Leadership, Business and Tech.
• Mobility: Contribute directly to our ambition to reduce EY's carbon footprint to zero by 2025. With the new scheme you choose the most diverse sustainable options via the EY My Daily Travel app or online environment. Think of the use of lease bicycles, electric shared scooters, electric shared cars, flexible lease cars and various subscriptions for public transport. You can also view your CO2 footprint via the app.
• Bicycle arrangement: finance the purchase cost of your new bicycle from your gross monthly salary (purchase cost amount divided over 12 months) or from your non-statutory holiday entitlement.
• Pension scheme: you will build up a pension capital directly after your start at EY. Each month the available premium amount is transferred for you in an investment account at our pension provider. You will also have the option to build up additional pension capital on a voluntary basis.

For more information about our employment terms, visit our page here.

Recruitment procedure - How can you prepare for a long life together?

The application procedure consists of two interviews and an assessment

Pre-employment screening
Due to laws and regulations, and because EY (and in some cases its clients) has high demands on the reliability and integrity of its employees, every new employee will be screened. Depending on your rank the pre employment screening could contain the following: Certificate of Conduct (in Dutch: VOG) or - if requesting a Dutch VOG is not possible - Criminal Background Check of the country you are currently living or have lived during the last five years, integrity questionnaire, verification of ID, diploma's and/or work experience and consultation of the Dutch insolvency registry.