Technical Advisor

• At least MBO 4 work and thinking level.

• Work experience in the HVAC industry: you feel at home in the world of central heating boilers and possibly also heat pumps.

• A customer-oriented attitude.

• You speak and write good Dutch and also feel comfortable communicating in English.

• Willingness to quickly master new developments and share knowledge with colleagues.

• Experience in solving technical issues, both by telephone and in writing, at a customer contact department/ customer service/ customer support/ customer support/ customer care.

• Experience with the Office suite and CRM systems.

• A permanent contract with a starting salary of €3,450-5,000 per month based on full-time employment and depending on experience.

• Thirteenth month.

• A strong pension scheme.

• 27 vacation days and 13 advisory days per calendar year based on full-time employment.

• Travel allowance.

• A fun role in a close-knit team!

As a Technical Advisor at Remeha, you are the main point of contact for our external, professional customers. Your customers are primarily installers who are looking for solutions to technical challenges for private customers. Fortunately, they can always count on you for expert assistance!

You will receive customer inquiries forwarded from your colleagues in first-line Customer Care. You answer incoming customer questions by telephone and in writing, for example via WhatsApp and email. You provide expert, technical advice on Remeha products, mostly in Dutch, but it may occur that you handle a customer inquiry in English.

No two days are the same: you have daily contact with customers, colleagues from Customer Care, Technical Support, Planning, and the management team. Your role is challenging, but offers a good balance between work and private life thanks to the office hours.

You will become part of a close-knit team of approximately 15 colleagues within Customer Care (second-line support). We start our workday in the team between 08:00 and 09:30 AM.

This is an on-site position, located in Apeldoorn, the Netherlands. You prefer to work five days a week at the office. The possibility of working from home can be discussed after a successful onboarding period.

• Independently solving technical problems for customers, with minimal deployment of field technicians.

• Addressing customers kindly and professionally by telephone and in writing, with the goal of maximum customer satisfaction.

• Managing and resolving complaints according to the applicable work instructions.

• Delving into specific tasks and technical product developments. You are the expert within your field and act as a knowledge carrier for the team!

• Collaborating on projects aimed at process and quality improvement within the department.

Job Description

Do you get energy from technical issues and customer contact? Start as a Technical Advisor at Remeha and grow along in an innovative working environment!