Coordinating Medical Assistant ENT Outpatient Clinic

As a coordinating medical assistant at the Ear, Nose, and Throat (ENT) outpatient clinic, you are the first point of contact for the team of medical assistants. You maintain an overview, support colleagues, and ensure that daily operations run smoothly. In doing so, you work closely with the team leader, physicians, and other healthcare professionals.

You combine coordinating duties with direct patient care. At least one half-day per day, you work on the outpatient clinic and support physicians with various treatments. During the other half-day, you focus on the organization of the department. When staffing levels require it, you step in to assist with patient care.

Your main responsibilities are

• You coordinate daily activities, lead the daily start meeting, and ensure a fair and efficient distribution of tasks.
• You create the daily and weekly schedules, coordinate room assignments, and respond to changes in staffing levels.
• You guide and onboard new colleagues, support the team, and stimulate pleasant cooperation.
• You manage information materials, supplies, and protocols, and ensure a well-organized outpatient clinic.
• You support the team leader in improving and safeguarding quality and safety and participate in relevant meetings and committees.

You are given plenty of room to take initiative and propose improvements. You fulfill a coaching and coordinating role, but you do not have managerial responsibilities. Personnel policy and absenteeism management remain with the team leader.

What do you bring?

You are a committed medical assistant who likes to take responsibility. You know how to connect colleagues, communicate clearly, and maintain an overview when the workload increases. With your proactive attitude, you see where support is needed and come up with solutions yourself.

In addition, you possess:

• a diploma from an MBO 4 medical assistant training program;
• preferably experience within the ENT specialty and experience with coordinating duties;
• excellent digital skills;
• good command of the Dutch and English languages, both spoken and written;
• strong organizational and communicative skills, a service-oriented attitude, and an accurate way of working;
• a flexible, collegial, and stress-resistant attitude, in which you work openly and as an equal with colleagues.

You are available for at least 32 hours per week, spread over four days. Preferably, you work on Monday and Tuesday. We will determine the remaining working days in consultation.

• A one-year contract with a view to permanent employment.
• Scaling in salary scale 6: € 2,771 to € 3,807 gross for a full-time employment (depending on education and experience). Additionally, you receive an 8.3% year-end bonus. Calculate your net salary here.
• Vacation hours: 194.4 hours per year for a full-time employment and the possibility to save up hours.
• 100% public transport reimbursement. Do you come by walking, cycling, or by car? Then you will receive a reimbursement of €0.21 per km (for the car, a maximum of 40 km one way applies).
• Do you come by bike? Make use of our good bicycle scheme.
• Pension accrual at ABP, of which we pay 70% of the premium.
• Free and unlimited access to training courses, including GoodHabitz, in our learning environment.
• An active staff association and a Young Amsterdam UMC association, both of which organize fun (sporty) activities and events.