Boarding Agent / Operator - Rotterdam, Amsterdam, Terneuzen, Antwerp

We are looking for an energetic colleague for an operational role within our Port Operations Department. In this position, you will work in rotating shifts and board vessels to coordinate with the captain and handle the clearance process. You will be responsible for the efficient and accurate handling of each port call, both administratively and operationally.

This role requires close collaboration with both office and field colleagues. Clear communication and information transfer are essential to ensure our 24/7 service runs smoothly and professionally. This requires flexibility and, of course, a positive attitude; together, we deliver excellent service!

Depending on your experience and background, we will assign a role that best matches your expertise and potential.

• Handling various types of vessels in a 24/7 shift environment.
• Processing documentation related to vessel clearance.
• Coordinating with terminals and shippers regarding berth availability, and liaising with port authorities and stakeholders on vessel arrivals and departures.
• Ordering pilots, tugboats, and mooring services for vessel movements.
• Preparing cargo documents, customs forms, and immigration papers.
• Coordinating third-party services such as fuel and provisions.
• Providing requested services to captains and/or principals.
• Reporting to principals and cargo stakeholders, either from the office, directly to parties, or from the vessel via a colleague.
• Independently managing vessel port calls.

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

To strengthen our team in the Benelux, we are looking for enthusiastic colleagues! Do you want to contribute to our growth ambitions?

Various locations: Rotterdam, Amsterdam, Terneuzen and Antwerp

(English below)

At Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, their ships, and their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere in the world, we safely send a ship out to sea to fulfill its purpose once again. We combine local expertise with strict global standards and ensure that our customers' port calls run as efficiently and safely as possible every time.

More than ever, we realize that the maritime industry keeps the world turning, and as agents, we are the linking pin in the process of transporting goods around the world. Our vision is to shape the maritime industry, and we are constantly developing new and improved solutions for our customers, such as last mile drone delivery.

You will be working at our Kapiteinskamer. This department is responsible for the inward and outward clearance of vessels. As a department, we arrange everything for incoming and outgoing vessels and provide peace of mind for various shipping companies and clients.

Approximately 80 colleagues work in the Kapiteinskamer, of which 50 colleagues work from Schiedam, 10 colleagues from Amsterdam, 20 colleagues from Terneuzen, and 20 in Antwerp. Within the locations, there are plenty of opportunities to further develop and collaborate with experienced colleagues.

We are looking for an energetic colleague for an operational role within our Kapiteinskamer. In this position, you will work in rotating shifts and go on board vessels for consultation with the master and to handle inward and outward clearance. You are responsible for an efficient and accurate handling of the port call process, both administratively and operationally.

This role requires close cooperation with colleagues in the field and in the office. Good transfer of information is essential to ensure our services—which continue 24/7—run smoothly and professionally. It therefore also requires the necessary flexibility and, of course, a positive attitude; together we ensure good service!

Depending on your experience and background, you will receive a suitable role in which you can let your expertise shine!

• Handling various types of vessels in a 24/7 employment context.
• Processing documents relating to inward and outward clearance.
• Maintaining contact with terminals / shippers regarding berth availability, contact with port authorities and involved companies regarding the arrival and departure of vessels.
• Ordering pilot/tug services and boatmen upon the arrival/departure of vessels.
• Providing cargo documents, customs forms, and immigration papers.
• Coordinating service by third parties; e.g., fuel and provisions delivery.
• Providing the desired service to the masters and/or the principals requesting service for these vessels.
• Providing reporting to the principals and cargo stakeholders, either from the office, directly to parties, or from the ship via one of your colleagues.
• Independently handling vessel port calls.

• A relevant education at MBO-3 or MBO-4 level (e.g., Port Logistics Manager);
• An advantage if you possess several years of work experience as a water clerk/boarding officer or if you have work experience in ship agency, the maritime industry (or transport/logistics);
• Driving license B;
• Good oral and written command of the Dutch and English languages.

• A fun and challenging position within one of the largest and most innovative maritime companies in the world, where you can further put our established name on the map;
• A full-time employment and a contract of 12 months with a view to an indefinite contract;
• A good salary depending on age and/or work experience, profit-sharing scheme + 8.33% holiday allowance;
• You participate in our pension scheme with excellent conditions;
• Lease car and mobile phone;
• 31 vacation days per year;
• A modern office with excellent facilities such as a company canteen, private fitness room, and high-quality IT hardware and software such as a laptop, Office-365, and full integration of MS Teams.

Founded in Norway in 1861, Wilhelmsen is now an extensive global maritime group that provides more than half of the merchant fleet with essential products and services, along with providing crew and technical management to the largest and most complex vessels that have ever sailed. We are committed to shaping the maritime industry and also seek and develop new opportunities in the renewable energy, offshore, and energy sectors. With thousands of colleagues in more than 70 countries, we support a diverse and inclusive work environment and go one step further in competence, sustainability, innovation, and unparalleled customer experiences.

Send your CV and short motivation via our career portal or by email to: wps.benelux.hr@wilhelmsen.com

Contact details: Sanne Nijhuis, HR Consultant Benelux, +31 6 23611457, sanne.nijhuis@wilhelmsen.com

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To strengthen our team in the Benelux region, we are looking for enthusiastic new colleagues! Are you ready to contribute to our growth ambitions?

Various locations: Rotterdam, Amsterdam, Terneuzen and Antwerp

At Wilhelmsen Port Services, we provide our customers with peace of mind by handling their cargo, vessels, and crew. With over 75,000 port calls per year, we safely send a ship out to sea every 7 minutes somewhere in the world. We combine local expertise with strict global standards to ensure our customers' port calls are handled as efficiently and safely as possible.

Now more than ever, we recognize that the maritime industry keeps the world moving. As agents, we are the vital link in the global transport of goods. Our vision is to shape the maritime industry, and we continuously develop new and improved solutions for our customers-such as last-mile drone delivery.

You will be working in our Port Operations Department, also known as the "Kapiteinskamer" (Captain's Room). This department is responsible for the clearance of vessels upon arrival and departure. We manage all operational and administrative aspects for incoming and outgoing ships, relieving the burden for various shipping companies and clients.

The team consists of approximately 80 colleagues: 50 based in Schiedam, 10 in Amsterdam, 20 in Terneuzen, and 20 in Antwerp. Across these locations, there are plenty of opportunities for development and collaboration with experienced professionals.

• A relevant MBO-3 or MBO-4 level education (e.g., Port Logistics Management).
• Preferably, several years of experience as a boarding officer or in ship agency, maritime, or transport/logistics sectors.
• A valid driver's license (Category B).
• Strong verbal and written communication skills in both Dutch and English.

Founded in Norway in 1861, Wilhelmsen is now a global maritime group providing essential products and services to over half of the world's merchant fleet. We also offer crew and technical management for the largest and most complex vessels ever built. Committed to shaping the maritime industry, we actively explore and develop new opportunities in renewable energy, offshore, and energy sectors. With thousands of colleagues in over 70 countries, we support a diverse and inclusive work environment and continuously push the boundaries in competence, sustainability, innovation, and customer experience.

Contact: Sabine de Grauw, HR Manager Benelux - +31 6 57 92 26 04 - sabine.degrauw@wilhelmsen.com