(Sr) Insights Specialist Customer Service

As a (Sr) Insights Specialist within Customer Operations Insights at VodafoneZiggo, you dive deep into customer data and service processes. You discover where strategic opportunities lie to make our service better and smarter. Using data, analyses, and AI, you make complex issues clear. You translate your insights into a strong narrative and drive action among upper management and colleagues. You advise management and take the lead in improvement projects. Think of a pilot with a new AI application or an analysis through which we make a customer process simpler. In this way, you work together with colleagues from different teams on better customer satisfaction, customer retention, and operational efficiency.