Reception Supervisor Guest Relations

At Van der Valk, everything revolves around hospitality, quality, and attention to detail. As a Reception Supervisor Guest Relations, you are the connecting factor between our guests, the Front Office, and the daily hotel operations. You ensure that guests feel welcome from the first moment of contact until their departure and know how to exceed expectations time and time again.

You work from the reception, lead the Front Office team, and actively participate yourself, including during evening and weekend shifts. Additionally, you use guest feedback and operational signals to identify opportunities for improvement and implement actions. In this way, you contribute to optimal hospitality, quality, and a smoothly organized hotel operation. Your responsibilities include:

• You maintain contact with (VIP) guests and create personal moments of surprise.

• You actively respond to the wishes and needs of guests and know how to exceed expectations.

• You handle complaints professionally, with a solution-oriented approach and sincere attention to the guest.

• You implement improvement actions within the organization, monitor progress, and are responsible for achieving the agreed results.

• You coordinate and monitor processes regarding quality, safety, and sustainability.

• You support the implementation of the RI&E, BHV organization, and Green Key objectives.

• You are a visible point of contact for guests, colleagues, and external parties.

You are a working supervisor and are therefore visibly present on the work floor. This means that you also participate operationally during evening and weekend shifts.

Functie-eisen

Hospitality is in your DNA. You get energy from contact with guests, but you find it at least as much fun to lead a team and make things within the hotel a little better every day. Additionally:

• Do you have experience within Front Office, reception, or hospitality;

• Do you possess leadership qualities and know how to coach and motivate colleagues;

• Are you organizationally strong and able to maintain an overview easily;

• Do you switch effortlessly between guest contact, daily operations, and improvement projects;

• Are you proactive, solution-oriented, and do you dare to take initiative;

• Do you have an eye for quality, safety, and detail;

GET TO KNOW US!

Van der Valk Hotel 's-Hertogenbosch-Vught is part of the largest hospitality family business in the Netherlands. Along with a number of other hotels in the Netherlands and abroad, this hotel falls under the holding Van der Valk International (VDVI).

Under VDVI, there are 10 hotels in the Netherlands: Hotel Hoorn, Hotel Amersfoort-A1, Hotel Leusden-Amersfoort, Hotel Tiel, Hotel 's-Hertogenbosch-Vught, Hotel Nuland-'s-Hertogenbosch, Hotel Noordwijk, Hotel Lelystad, Hotel Gorinchem A15, and Hotel Gorinchem A27. Additionally, there are 11 hotels in Germany, 1 hotel in Belgium, 1 hotel in Spain, and 1 hotel on Bonaire.

Do you see yourself as the face of our Front Office and do you get energy from satisfied guests, an enthusiastic team, and a hotel where everything is right? How great that you have become enthusiastic about this position! Time to apply via the button!