Front Office Staff: flexi-jobs

Ready for an extra, hospitable challenge? Become part of our team in the brand-new Van der Valk Park Lane hotel!

Do you have a passion for hospitality and are you looking for an extra challenge alongside your current job? Then this is your chance to help build a brand-new hotel and work with us to create an unforgettable guest experience at Van der Valk Park Lane.

Park Lane is looking for a flexi-worker to come and strengthen our Front Office team. In this new, luxury 4-star plus hotel, you and your team will be ready to provide high-level service. Located by the city park, with 174 luxury rooms, suites, and halls, and an amazing bar and restaurant. A varied and dynamic workplace where we stand for creating unforgettable experiences.

As a flexi front office staff member, you are the first point of contact for the guest and, together with your team, you ensure optimal hospitality and quality that matches Park Lane. You receive and care for our guests at the reception. You see a busy day and a special request from guests as a challenge. With your passion for hospitality and eye for detail, you provide our guests with an unforgettable experience.

Your tasks include, among others:

• Checking guests in and out of room reservations;

• Making room reservations via telephone, email, or at the reception;

• Answering guest questions or forwarding them to the correct colleague;

• Handling payments;

• Advising guests about activities, restaurants, and other lovely sights in the city of Antwerp;

• Preparing gifts;

• Close communication with other departments;

• Do you already have a bit more experience as a Front Office staff member? Then you will also perform Guest Relations activities, such as preparing special occasions, arranging restaurant reservations elsewhere, and informing guests about "hidden gems" in the city.

What might not be written, but you can expect:

• A super cozy workplace where having fun with your colleagues is central, working together for a smile;

• An open and accessible organization with a spontaneous atmosphere, in which you get the space to develop;

• A place where we have attention for our guests and for each other;

• A warm family business, in which we strive together for a collegial and pleasant working environment.

Functie-eisen

• You are eligible to work under the flexi-status;

• You always show up with a smile, for your guests and your colleagues!

• Exceeding expectations is your thing;

• You are flexible. Don't worry, we take your work-life balance into account;

• You prefer working together rather than alone;

• Experience as a Front Office staff member is a plus;

• When things get exciting, you don't stress;

• Having a driver's license is a plus, as the reception is responsible for our parking garage;

• You speak Dutch and English. And if you also speak another language, that is a great bonus!

Acquisition in response to this vacancy is not appreciated and will not be answered.