Business Service Designer

• HBO or WO working and thinking level, preferably in the direction of Business Administration, Change Management, Service Design, UX Design, or a similar field of study;

• at least five years of experience as a business service designer, service designer, business consultant, or in a similar role;

• experience with research into users, organizations, service delivery, and business models;

• the ability to independently analyze complex issues and translate them into concrete, actionable improvements;

• experience with customer journeys, service blueprints, and other methods and working styles from the service design toolkit;

• the ability to empathize well with users, employees, and other stakeholders and to think from needs and behavior;

• experience in guiding stakeholders and facilitating workshops and co-creation sessions;

• the ability to create overview and focus and to bring people along in change in a pragmatic way;

• an entrepreneurial, independent, and organized way of working;

• an open and connecting attitude and the ability to work effectively with different disciplines;

• a strong capacity to learn and the flexibility to adapt your approach to the organization and the issue;

• the ability to apply AI effectively and responsibly in research, analysis, and recurring tasks.

At theFactor.e, you will get the space to develop professionally and personally. You will work on challenging issues, receive a lot of responsibility, and can further deepen your knowledge in the topics that suit you.

In addition, we offer you:

• a salary between € 4,500 and € 6,400 gross per month, depending on your knowledge, skills, and experience;

• 25 vacation days based on full-time employment, with the possibility to purchase extra days;

• a good pension scheme;

• a supplementary WGA scheme;

• a personal training budget;

• the possibility to work hybrid;

• a home office allowance and support in setting up your home workspace;

• a lease bike scheme with a permanent contract.

You will join an open and engaged organization where you can be yourself, initiative is valued, and colleagues enjoy working together and sharing knowledge.

Do you want to work as a Senior Business Service Designer on services that add value for people and organizations? Then we would love to meet you.

theFactor.e is a Human First Digital Agency where people and technology come together. We shape technology that works for people and thus strengthens business. At theFactor.e, we believe that the best digital experiences arise based on insights. Not through assumptions, but through data, experiments, and continuous optimization.

That is why we are looking for a Business Service Designer. Someone who, based on user needs and organizational goals, develops a coherent, actionable, and valuable service that adds value for both users and clients..

You will work for leading organizations in sectors including government, education, financial services, and business services. Together with strategists, UX researchers, experience designers, developers, and AI specialists, you will ensure that digital customer experiences become increasingly smart and deliver more value.

As a Senior Business Service Designer, you help organizations make their services more human-centered, smarter, and more actionable. You connect user needs, organizational goals, and brand ambitions and provide direction to the design and change process.

You are both a strategic thinker and a practical doer. You bring structure to complex issues, dare to propose choices, and bring various stakeholders along in a shared direction. In doing so, you constantly safeguard the coherence between the user experience and what is required within the organization to achieve it.

You enjoy working closely with specialists in the fields of research, strategy, creation, content, and technology. You also contribute to the further development of our Human First positioning, value-driven service delivery, and standards.

You:

• researching user needs, organizational goals, business, and brand;

• translating insights into a vision for service delivery and a concrete service concept;

• facilitating workshops, interviews, and co-creation sessions;

• developing concepts into customer journeys, service blueprints, and other service design tools;

• translating the desired service delivery into roles, processes, responsibilities, and systems;

• mapping opportunities, bottlenecks, and dependencies;

• drafting roadmaps and implementation plans;

• advising and guiding clients in the execution of changes;

• testing concepts with end users and employees;

• making it clear what changes deliver for the user experience and organizational results;

• contributing to the development of our services, methods, and standards.

You are analytically strong, inquisitive, and communicatively skilled. You switch easily between strategy and execution, bring structure to complex issues, and know how to bring users, stakeholders, and colleagues along. In doing so, you combine a human-centered perspective with entrepreneurship and a pragmatic approach.