REP Calculation West Netherlands

Location: Den Haag, Netherlands, Nederland
Request ID: 81776

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport over two billion people daily to buildings and other transport hubs. Are you ready for the next step in your career? Are you innovative and do you aspire to an independent role in a technical environment where you can develop yourself? We are looking for a new colleague to strengthen our team. Are you the one who will help us shape the future and continue building on our success that began in 1874? Then read on quickly!

REP Calculation West Netherlands

Checking and delegating repair slips, specifying required parts, calculating quotes, and processing orders for major repairs (standard/high-rise) or repairs of non-Schindler products that require a technical solution. This process begins with a repair request and ends with a repair order or quote.

The calculation team ensures the calculation and preparation of the work to be performed, as well as the technical, commercial, and administrative support of the Service Leaders for both major and minor repairs.

• Reviewing and assessing repair requests for major and minor repairs submitted by technicians.
• Checking availability and collecting drawings and files.
• Notifying Service Leaders by parking the ticket when the information provided is insufficient to proceed with the ticket.
• Requesting quotes, including technical specifications for parts, materials, and subcontracting, from (international) preferred suppliers (internal organization, non-Schindler manufacturers, or third parties) and discussing prices and delivery times if necessary.
• Evaluating, assessing, and selecting submitted quotes.

• Determining the work to be performed, the required parts/components, and finding solutions to get the elevator operational as quickly as possible (for example, motor overhaul of an old elevator).
• Calculating, preparing, and sending quotes for major and minor repairs to the customer.
• Processing customer orders and ensuring an accurate final calculation in SAP.
• Discussing supplier quotes and ordering parts/components via the Purchasing department. Escalates to senior calculator or Product Line Manager to repair if necessary.
• Requesting new preferred suppliers from the Purchasing and Supply Chain Management department via Purchasing.
• Updating elevator logs and Technical Database (TDB) after completed repairs.
• Maintaining contact with internal customers regarding the status of the request and technical matters.
• Reporting poor quality delivered parts to Global Claim Management and the business buyer for further processing.
• Communicating with suppliers about the quality of components and discussing possible solutions for common defects/errors.
• Proposing/establishing purchasing specifications (internal/external customers) for safety-related components to be ordered by Purchasing.
• Supporting the product line manager repair and taking an active role in:
• Assembling repair and modernization kits for technicians,
• Determining/drafting (sales) prices,
• Drafting sales texts for the ERP system.
• Maintaining reference material, archives, and files.
• Consulting with the Modernization department regarding necessary data for tenders, verification of technical specifications, and whether a task is a repair or modernization/MDC. Price determination for repairs within the context of tender contracts.
• Advising the Service Leader Manager on the possibilities of marketing actions to achieve revenue targets.
• After having led the Mod department, creating calculations for long-term budget forecasts (10-year projection at the customer) for the Long Term Specialist
• Managing the Direct Sales inbox and drafting quotes according to the non-contractual business process.

• Drafting quotes with as high a profit margin as possible for the company.
• Delegating tickets and providing the necessary data to the service leader to improve the technical competence of technicians.
• Choosing/calculating the correct materials, parts, and hours.
• Administratively preparing data in the ERP system for order processing.
• (Technical) support for Service Leaders, Service Desk, and internal/external customers.

Complying with applicable procedures and regulations.

• Discussing operational matters, priorities, and problems with the Repair Manager.
• Discussing quote requests, quotes to be issued, and follow-up with Service Leaders, Technicians, Sales Representatives, MOD Supervisors.
• Discussing the work to be performed with the Service Leader.
• Discussing technical specifications of parts, components, and materials with (international) suppliers (English/German).
• Discussing the work to be performed, technical specifications, and issued quotes with (international) customers (Schindler Marine, offshore platforms) (English/German).

Job requirements

• Reading drawings and diagrams.
• Elevator installations, materials, and components (mechanical/electrical/electronic/hydraulic of Schindler products and non-Schindler products).
• Mechanical constructions (couplings, seals, drives).
• Calculation techniques and methods.
• Organization procedures and regulations (LoA, Code of Conduct, KG Manual).
• Organization ICT systems (Windows, Lotus Notes, Office, SAP).
• German and English language.

• Working with a PC when drafting quotes and calculations.
• Complexity: Tasks are organized independently within the guidelines and frameworks established by the Repair manager & EI director.
• Work is performed according to the process manual, KG manual, procedures, and regulations.
• Work is performed based on price lists, request forms, and the Repair mailbox.
• Authorized to draft calculations and quotes based on established price lists and supplier information. Determines the required hours and the use of components and materials. Authorized to submit requests for preferred suppliers via established procedures.
• Authorized to grant discounts according to established procedures.
• Responsible for assessing repair-related tasks by assessing the completeness of tickets, enabling quote preparation.
• The Service Leader signs off on the quote to be issued.