Client Advisor

Care can raise questions. Fortunately, you are ready. As a client advisor, you are the first point of contact for clients and their loved ones. You listen, think along, and ensure that people quickly receive the right help or information. Clear, reassuring, and personal—thanks to you, they feel heard even before the care begins.

As a client advisor, you are the key link between the client and the care that Rivas offers. You are the first one ready on the phone for questions about our care offerings—from the Beatrix Hospital to district nursing. You listen, think along, and help clients (and sometimes also GPs or colleagues) find their way within Rivas. Should someone be transferred to a better contact? Then you arrange that smoothly and with attention.

During your day shifts, you are the first point of contact for clients with personal emergency alarms. In case of emergency, you immediately call in the appropriate help. You also handle telephone calls from clients, caregivers, GPs, and colleagues.

Have you mastered the basics? Then you will expand your tasks to the Emergency Department. There, you receive patients, register admissions, and maintain an overview—even when it is busy.

In addition to day shifts, you also work evenings, nights, and weekends. During the night, you are the central point of contact for all Rivas locations: you answer calls, monitor alerts, and respond to calamities.

What can clients come to you for?

• Information and advice regarding the care offerings of Rivas.
• Personal emergency alarms: you handle alerts from clients who call for help via an alarm button and ensure the correct follow-up by home care.
• Questions about digital care applications and the client portal.
• Processing payments for uninsured care via the card machine.
• Reception work at the Emergency Department and GP Out-of-Hours Clinic: you receive patients and process their data.

Your base of operations is the Rivas Zorggroep head office on the Banneweg in Gorinchem. Here, you work in the care center. You work together with care advisors and the digital team. The care line is reachable by telephone 24/7. Here, care requests are coordinated, follow-up care is arranged, and digital care (such as video calling in home care) is supported.

• You have at least an MBO level 3 diploma in healthcare.
• You communicate clearly and tactfully, both orally and in writing. You listen well, ask the right questions, and know how to help people further in a customer-friendly and convincing manner.
• You are flexible and willing to work all shifts: during the day, in the evening, at night, and on the weekend.

We trust that you are good at what you do. You will get this in return from us.

• You earn a salary between € 2578,- and € 3651,- gross per month based on 36 hours. You receive holiday allowance in May and an end-of-year bonus in December, both 8.33%. You can choose whether you receive your holiday allowance and/or end-of-year bonus per month or per year.
• The position is classified in FWG 35. The salary scale depends on your education and work experience.
• You sign a permanent contract for 24 hours per week.
• You can count on good employment conditions according to the collective labor agreement (CAO) for hospitals, such as travel expenses and leave days, but also automatic pension accrual and collective health insurance.
• You choose your own supplementary employment conditions (MKA-regeling Zorg) and benefit from Rivas Benefits at work.
• You are encouraged to work on your personal development wishes; our Rivas Academy can support you in this.

For more information about this position, please contact Team Manager Care Center, Daan de Vries at 06 13 75 64 54. For questions about the application procedure, call or WhatsApp Cato van den Berg (recruiter) at 06 26 00 92 58.