Installation Support Agent

• have some experience with technical products, hardware installations, customer service, or onboarding roles

• have experience in operations, logistics coordination, technical support, or customer-facing roles

• have basic knowledge of IT systems, payment terminals, or technical products

• speak fluent Dutch

• A full-time role with a lot of responsibility and the freedom to shape your own work

• The chance to make a real impact within one of Europe's fastest-growing fintechs

• A dynamic, energetic work environment where collaboration is central and your ideas matter

• Fun team activities and regular events with colleagues

• Plenty of opportunities to grow within an organization that is growing fast

Flatpay is one of Europe's fastest-growing fintech companies. In just over three years, we have grown into a team of more than 1,500 colleagues, active in Denmark, Finland, Italy, Germany, France, the United Kingdom, and since January, also in the Netherlands.

Our mission is clear and powerful: to make card payments fair, transparent, and stress-free for small and medium-sized entrepreneurs. No unclear rates, no hidden costs, no surprises, one fixed rate for all cards.

Employment: Full-time
Location: Amsterdam - 5 days in the office

• Coordinating and supporting the installation of Flatpay payment terminals for new merchants/entrepreneurs via telephone. You manage the entire installation process from planning to delivery and ensure a smooth onboarding experience for our customers.

• Providing remote support to merchants during installations. You guide customers step-by-step over the phone so that terminals are installed correctly and are ready to accept payments.

• Preparing and managing installation logistics. This includes configuring devices, coordinating shipments, and ensuring that merchants receive the correct hardware on time.

• Comfortably handling and moving boxes containing payment terminals and equipment as part of the preparation for shipments and installations.

• Acting as a key point of contact during the onboarding process. You communicate with merchants and internal teams to ensure that installations are completed quickly and smoothly.

• Collaborating closely with internal teams, including Sales, Operations, and Technical Support, to coordinate installations and resolve any issues as they arise.

• Documenting installation activities and ensuring that all systems are correctly set up and activated.

• Identifying and reporting recurring problems or bottlenecks during installations internally so that processes can be continuously improved. Skills & qualities

• Interest in and understanding of technology, with the ability to quickly grasp new systems, tools, and hardware.

• Excellent communication skills and the ability to guide customers clearly and confidently over the phone.

• Highly organized and able to manage multiple installations and tasks simultaneously.

• A structured and solution-oriented approach to problem-solving.

• Customer-oriented mindset with a strong motivation to provide a smooth onboarding experience.

• Ability to work comfortably in a fast-growing environment where priorities can change quickly.

• Positive, hands-on attitude and willingness to support the team where needed.