Office Coordinator

Do you have a passion for science and quality, and do you truly want to make a difference in criminal investigations? Then come work at the Maastricht Forensic Institute (TMFI), part of the global Eurofins network, and help deliver high-quality forensic DNA services to law enforcement agencies, judicial authorities, and international clients.

TMFI is a dynamic and fast-growing organization within the Eurofins laboratory network. We are looking for an Office Coordinator for our Forensic Intake Team in Maastricht, which will move to Maastricht Airport in early 2027. This position is ideal for someone with an eye for detail who functions well in a dynamic environment and consistently delivers high-quality work, even when tight deadlines apply. Previous experience with office coordination or management in a forensic environment is desirable but not essential, as you will receive full training.

Has your curiosity been piqued? Then read on.

As Office Coordinator, you will oversee the receipt, registration, and coordination of forensic and kinship cases, ensuring quality, regulatory compliance, and efficient workflow management. You are accurate, have an eye for detail, and are proactive, with a positive, customer-oriented attitude. You communicate clearly and effectively, can prioritize competing tasks, and perform well, both independently and in a team, even under time pressure. You thrive in a dynamic environment, can switch quickly between tasks, and enjoy working with others. As a member of the Forensic Intake Team, you are a strong team player who balances the needs of colleagues, customers, and the organization.

This is a practical office-based role in which intake and coordination tasks are combined. Due to the nature of forensic casework, it may occasionally be necessary to work evenings and weekends to meet operational requirements. You will work closely with colleagues from across the company and contribute to the efficient delivery of high-quality forensic services. A strong eye for detail, excellent organizational skills, and the ability to work effectively under pressure are essential. You will be expected to work in full compliance with our quality management system and the requirements of ISO/IEC 17025:2017, maintaining the highest standards.

At TMFI, all employees are expected to embody our core values of customer focus, quality, competence & team spirit, and integrity.

• Coordinating staffing, workload, and performance within the Customer Service and Submissions teams.
• Supporting the move and operational setup of the Forensic Intake teams at TMFI's new location at Australielaan 70, for both employees and visitors.
• Monitoring the progress of cases and turnaround times, escalating urgent cases if necessary.
• Acting as the primary link between customers, laboratory staff, and external partners.
• Advising customers on submission requirements and testing options.
• Handling customer inquiries, complaints, and service issues.
• Identifying and implementing process improvements to enhance efficiency and service delivery.
• Working closely with the Operations, Quality, and Compliance teams to ensure accreditation and regulatory compliance.

• An initial one-year contract with the prospect of extension.
• A full-time salary (40 hours per week) of € 2,915 - € 4,585 gross per month (depending on experience).
• 25 days of annual leave, plus the option to purchase up to 12 additional days per year.
• 16.33% budget for flexible benefits.
• Excellent pension scheme.
• Travel allowance and full reimbursement of public transport.
• Discount on a gym membership.
• Opportunities for professional development within the Eurofins network.

If you are looking for a challenging job where your work contributes directly to justice and public safety, we would love to hear from you. Please note that a security clearance may be part of the recruitment process.

Apply now via the ‘Apply’ button