Field Service Technician Benelux

Are you looking for a practical technical role in which you work independently, solve problems, and have certainty? Would you rather work outside in the field than sit in an office all day?

Envipco is looking for a Field Service Engineer to maintain and support our reverse vending machines (RVMs) in your region. Are you handy with mechanical or electrical faults, do you enjoy working on-site at various customers, and are you looking for a job with freedom and growth opportunities? Then this is for you!

• Take responsibility for the service provision of Envipco deposit machines in your region. Manage priorities and workload, set goals, and evaluate.

• Ensure the maintenance of RVMs and work directly with subcontractors to ensure that service level agreements (SLAs) are guaranteed.

• Manage operational activities according to the agreed arrangements

• Evaluate contract and project risks, identify and execute mitigating actions in consultation with international colleagues (second line)

• Provide consolidated management reports to the customer regarding the services delivered.

• Plan the execution of quality assessments.

• Play an important role in additional sales together with the Business Development team.

• Growth opportunities at technical and international team levels.

• Collect direct feedback from customers for future improvements/adjustments to our devices.

• Stay up to date with new product developments to ensure that we always deliver the highest level of service.

• Willing to work evening and weekend shifts

• Minimum 3 years of experience as a technician (mechanical, electrical), ideally in an international working environment

• You are a proactive problem solver, calm under pressure, and driven by customer satisfaction

• Practical knowledge of customer service and project management.

• Familiar with setting/monitoring KPIs, both internally and externally.

• Clear in communication, focused, and patient.

• In possession of VCA or willing to obtain it

• In possession of Driver's License B

• Fluent in Dutch and English.

We make reverse vending machines (RVMs) — the machines with which you can return bottles and cans for a deposit. Our goal is simple: to make recycling easier for companies, governments, and consumers. If you have ever returned a can or bottle and received money back, that was likely with one of our machines.