KLM Baggage Assistance Support & Intake - NL/EN

• A salary of €2,646.75 gross per month based on 40 hours per week.

• A seven-month contract with a view to long-term cooperation.

• 25 vacation days based on full-time employment.

• Irregularity allowances.

• Hybrid working: the possibility to work from home at least two days per week.

• A travel allowance of €0.19 per km, or full public transport reimbursement.

• A home working allowance of €2.45 per day.

• A holiday allowance, a festive year-end bonus, a good pension plan, and a discount on KLM flight tickets via a so-called IPB (if availability permits) scheme, after one year of employment.

• Working from abroad (Max. 4 weeks, 3 times per year, upon completion of your training/probationary period).
  Please note: specific rules apply.

• Additional training and the opportunity to further develop yourself.

• A pleasant and inspiring (newly renovated!) workplace at the Westerpark in Amsterdam!

• Social events such as an annual party, Cygnific BBQ, and a little-friday XXL every three months.

Welcome to Cygnific, where customer service exceeds all expectations!

To supplement our Customer Service Agent team for KLM, we are looking for enthusiastic and motivated colleagues who speak fluent Dutch and English. Say goodbye to standard customer service scripts and embrace a role in which your energy, wanderlust, and customer-friendly approach truly shine. Are you eager to provide valuable customer experiences? Then come work at Cygnific!

As a customer service representative, you are the ears and voice of KLM. You help travelers by telephone with their questions regarding damaged, delayed, or lost baggage at Schiphol Airport, as well as other international airports. Additionally, you proactively contact passengers regarding any follow-up steps and update their files. You also assist passengers by telephone with handling all types of incoming complaints and application forms. For every problem, you quickly find a suitable solution; where possible, you go that extra mile to exceed passenger expectations.

To prepare you well for your new job, you will start with paid training. You will begin with tasks for our Baggage product and will receive short training for this. During the 13-day training, you will learn everything about our CRM (customer relationship management) systems, but you will also be introduced to topics such as artificial intelligence. During this training period, you must be available full-time. After the training, you can decide whether you want to work 32, 36, or 40 hours. Even after your training, you can of course always turn to your colleagues for questions or help; our troubleshooters are also ready for you!

A job at Cygnific is more than just an office job. You become part of an international team of positive, enthusiastic, and ambitious people. Cygnificans work hard, but also love a party. We truly want to help customers and colleagues further. But most importantly: we are inclusive and open to each other's opinions and cultures! Become curious? Read more on our website.

• You have at least MBO level 4 working and thinking level.

• Preferably, you have experience working in a call center or customer service.

• You are empathetic and a strong communicator. Dutch and English flow fluently from your mouth and keyboard.

• You understand how (complex) computer systems work.

• You have a passion for travel, a talent for teamwork, and an international outlook.

• You are responsible, flexible, service-oriented, creative, and have a sense of humor.

• You are available during our opening hours (Monday to Friday between 08:00-17:30 - weekends between 09:00-17:30). Please note, from March you will receive a second training with more skills, at which point you will move to a broader schedule :).

Cygnific is a proud subsidiary of KLM. And guess what? We have high ambitions ourselves. Our customer service heroes from more than 30 different countries are ready to make a lasting impression through teamwork and dedication. In 10+ different languages, they offer 24/7 service with a smile to passengers and customers of KLM, and various brands such as Sunweb and Rituals. We do this via email, telephone, live chat, social media, and WhatsApp. Not only in the Netherlands, but our wings have also spread to England, the Philippines, and Curaçao.

At Cygnific, you are part of an international team of cheerful, passionate, and ambitious Cygnificans. We cultivate and nurture our culture and help colleagues and customers move forward. We value uniqueness and the trust and respect we have for one another. Cygnificans are committed to getting every job done, but also love to have fun along the way.

Start date: November 30, 2026.
Any potential vacation plans can be discussed together, looking at what is possible.

Check-in here
Do you have any questions? Then you can contact one of our Recruiters via recruitment.cygnific@Cygnific.com or by sending a message: +31 647756073.

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