Consulting Manager, Mortgages

As a Consulting Manager, Mortgages, you will make an impact by leading a defined workstream or small-to-medium consulting engagement, translating business needs into implementable change while managing delivery, client relationships and team performance. You will be a valued member of the Banking & Financial Services (BFS) Consulting team and work collaboratively with our ecosystem of clients, alliances, start-ups and design agencies, and clients.

• Manage the scope, planning, risks, quality, and results of the workflow.
• Lead discoveries, design processes, gather requirements, draft business cases, and prepare implementations.
• Advise on how renewed processes surrounding advising customers on home mortgages can best be implemented.
• Assess and redesign processes, such as advice, affordability analysis, valuation, acceptance, contracting, servicing, arrears, and repayment. You will do this for various loans, such as new mortgages, buy-to-let, refinancing, and for different mortgage types: linear, annuity, and interest-only products.
• Translate objectives into process, data, control, and technology requirements for mortgage applications (origination & servicing) and the surrounding system landscape, including CRM, workflow, documents, APIs, and digital channels.
• Apply the Dutch and EU context, including duty of care for customers and responsible lending.
• Manage stakeholders and coach consultants and business analysts.
• Shape proposals and account plans together with account teams.
• Develop reusable solutions and thought leadership publications together with colleagues.

Cognizant Consulting is more than the consulting division of Cognizant. We form an international community of over 5,000 consultants helping organizations to sustainably renew strategy, processes, and technology. With deep industry knowledge and technological insight, we develop practical solutions for complex issues together with our clients. For our team in the Netherlands, we are looking for a new colleague who wants to contribute to the future of financial services.

As Consulting Manager Mortgages, you make a difference by leading a defined workflow or a small to medium-sized consultancy assignment, translating business needs into actionable changes while managing delivery, client relationships, and team performance. You will become a valued member of the Banking & Financial Services (BFS) Consulting team and work together with our ecosystem of clients, partners, start-ups, design agencies, and colleagues from other departments at Cognizant.

At Cognizant, we value flexibility, as far as the work and client agreements allow. For this position, you will typically work two to three days per week on-site at a client or from our office in Amsterdam. Additionally, our wellbeing programs provide support for a healthy work-life balance.

These working arrangements apply on the date of publication and may change depending on the project and the needs of Cognizant and the client. We always make expectations clear in advance and discuss any changes in a timely manner.

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Amsterdam, Netherlands. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

• Substantial relevant experience in banking or financial services consultancy, business analysis, and/or transformation, where you were responsible for complex analysis and alignment with various stakeholders.
• Demonstrable experience in leading workflows and multidisciplinary teams.
• Deep functional knowledge of mortgages, including products, customer journeys, processes, operating models, economics, controls, and laws & regulations.
• Experience with end-to-end business analysis and the ability to assess capabilities, architectural implications, integrations, control measures, and non-functional requirements, independent of a specific technology.
• Strong advisory, analytical, workshop, presentation, and stakeholder management skills, and the ability to connect business processes with data requirements.
• Oral and written proficiency in English.
• A bachelor's or master's degree in business administration, finance, economics, technology, or a related field, or equivalent professional experience.
• Experience with Dutch or Benelux financial services organizations and knowledge of the Dutch supervisory landscape and relevant EU regulations for mortgages.
• Understanding of modern BFS technology landscapes, including core platforms, workflow, integration, cloud, data, analytics, automation, and digital channels.
• Strong in structured problem solving, workshop facilitation, executive storytelling, business cases, roadmaps, and change-delivery methods.
• The ability to connect processes with data ownership, data quality, data lineage, privacy, controls, reporting, and migration requirements.
• The ability to manage stakeholders within business, operations, risk, compliance, finance, data, architecture, engineering, and partners.
• Comfort working in a Dutch, consensus-oriented environment and in hybrid international teams.
• Willing to travel to client locations in the Netherlands and the Benelux.

Do you recognize yourself in a large part of this profile, but not in every single point? Then we cordially invite you to apply. We are curious about the experience and skills you bring and the value you can add to our team and our clients from your background.

Cognizant Consulting is more than Cognizant's consulting practice, we're a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we're looking for our next colleague who'll join us in shaping the future of business. Could it be you?

• Own workstream scope, plans, risks, quality and outcomes, and lead discovery, target-process design, requirements, business cases and implementation readiness.
• Advise clients across residential mortgages, buy-to-let, refinancing, interest-only and annuity products, assessing and redesigning processes covering advice, affordability, valuation, acceptance, completion, servicing, arrears and redemption.
• Translate objectives into process, data, control and technology requirements across mortgage origination and servicing, CRM, workflow, documents, decision engines, APIs and digital channels.
• Apply Netherlands and EU context, including Dutch mortgage practices, customer duty of care, responsible lending and conduct risk.
• Manage day-to-day stakeholders, coach consultants and business analysts, and support proposals, account plans, reusable assets and thought leadership.

• Substantial relevant experience in banking or financial-services consulting, business analysis or transformation delivery, including demonstrable experience leading workstreams and multidisciplinary teams.
• Deep functional knowledge of mortgages, including products, customer journeys, operating models, economics, controls and regulatory drivers.
• Ability to perform end-to-end IT business analysis: problem framing, stakeholder analysis, requirements elicitation, process modelling, user stories, acceptance criteria, traceability, testing support and business readiness, applied in a technology-agnostic way across capabilities, architecture, integration dependencies, controls and non-functional requirements.
• Fluency in both Dutch and English, written and spoken.
• Bachelor or master degree in business, finance, economics, technology or a related discipline, or equivalent professional experience.

• Experience with Dutch or Benelux financial-services organisations and knowledge of the Dutch supervisory landscape and relevant EU regulation for the subdomain.
• Understanding of modern BFS technology landscapes, including core platforms, workflow, integration, cloud, data, analytics, automation and digital channels.
• Strength in structured problem solving, workshop facilitation, executive storytelling, business cases, roadmaps and change-delivery methods.
• Ability to connect processes with data ownership, quality, lineage, privacy, controls, reporting and migration requirements, and to manage stakeholders across business, operations, risk, compliance, finance, data, architecture, engineering and vendors.
• Comfort working in a Dutch consensus-oriented environment and in hybrid international teams, with willingness to travel to Netherlands and Benelux client locations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.