Reservations Agent

What do we offer?

• Market-conform salary compared to job group V, 25 vacation days, and 8% holiday allowance
• Travel allowance from 5 km and attractive tax benefits via FiscFree (e.g., a phone, laptop, bicycle, sports, and culture)
• An inspiring work environment, lovely colleagues, and challenging duties where you can truly make a difference
• Working in a warm, involved, and professional hotel team
• Attractive staff discounts within the hotel group
• Fixed-term contract with a view to permanent employment

Are you hospitable, enthusiastic, and do you get energy from organizing?

As a Reservations Agent at Bilderberg Parkhotel, you combine hospitality, organizational talent, and expertise to offer both individual guests and groups an unforgettable experience.

Bilderberg Parkhotel and the other 10 Bilderberg hotels are part of Eventhotels. This is our Management Company that supports us in areas such as HR, Operations, Finance, and Marketing. On a regular basis, you will also have contact with colleagues from Eventhotels, especially those from the Central Reservations Team and the commercial department.

What will you do?
As a Reservations Agent, you are the point of contact for our guests and are responsible for accepting and handling individual and group reservations. Additionally, you support and replace the Event Organizer during her absence.
Within this role, you work like a linchpin, switching between the guests, our colleagues on location, and our Central Reservations Team.

Your responsibilities and tasks:

• Within this role, in addition to accepting individual room reservations, there is an extra focus on the SMERF, Tour, and Fair segments, where you are involved with various music, entertainment, sports, and congress groups
• You work in close collaboration with our Central Reservations Team, with whom you contribute together to a professional, reliable, and welcoming relationship with our guests
• Managing reservations and advising guests on stays and packages
• Replacing and supporting the hotel Event Organizer
• Coordinating event details, including dietary requirements, name lists, and special requests
• Preparing quotes and registering revenue and payments
• Contributing to special occasions and WOW moments for both individual guests and groups
• Evaluating reservations and events, including after-sales and registration of customer feedback

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Application procedure
Do you feel completely up to the task of filling the vacancy of Reservations Agent at the Bilderberg Parkhotel in Rotterdam?

View the full application procedure »