Lobby Host (FT)

An opportunity to make thé difference from the very first moment of contact!

At Bilderberg, we believe in service that goes beyond the standard. As a lobby host, you have a role in which you make the difference from the very first moment of contact. No traditional desk, but a modern approach where you welcome guests with personal attention, a cup of coffee, and practical help. Whether it is tips for the local area, taking luggage, or arranging reservations. You ensure that every stay feels like coming home. In this innovative role, you put not only yourself, but also our hospitality, on the map. Do you dare to set a new standard together with us?

As a Lobby Host, you are part of the Front Office Team. You essentially run your own department and fulfill one of the most important roles within our hotel chain. Because as a lobby host, you are often the first 'Bilderberger' guests see when they arrive and the last when they depart. You are therefore the ultimate representative of the Bilderberg feeling. You work alternating morning, afternoon, and evening shifts and report to the Front Office Manager. It is the perfect start for a brilliant career in the hotel industry.

• As a Lobby Host, you are the first point of contact for our guests and play an essential role in creating a warm welcome.
• You support guests during the check-in and check-out procedure, answer questions, and offer assistance to guests.
• You will learn the art of efficient communication and how to handle complaints in a professional manner.
• You contribute to the guest experience by being proactive and creating a positive atmosphere.
• You answer the telephone and emails and help guests with making reservations.
• No two days are the same, which makes working at the reception in this hotel so special.
• This vacancy is based on full-time employment for a minimum of 32 - 38 hours.

• An ambitious colleague! It is great if you have completed a vocational (MBO) or higher professional (HBO) education in tourism, such as Hotel School, Travel & Leisure, Aviation Services, or Front Office.
• Hospitality is in your DNA and you have a service-oriented attitude.
• Good communication skills and the ability to work in a team.
• You are proactive, eager to learn, and willing to grow in the world of hospitality.
• You have a good command of the Dutch and English languages (Proficiency in French and/or German is a plus).
• You have knowledge of and/or experience with Microsoft Office programs.
• You are willing to work in rotating shifts, on public holidays, and on weekends.