Lobby Host (24-38 hours)

Almost 100 years of hospitality. And still ready to surprise our guests.

At Bilderberg Grand Hotel Wientjes, we have known for almost 100 years how important it is that guests feel welcome. In our characteristic hotel in the heart of Zwolle, we combine familiar hospitality with a contemporary way of working. Because the world changes, but the need for personal attention remains.

That is why we are looking for a Lobby Host who gives our guests a warm welcome from the very first moment. Someone who understands that hospitality goes beyond checking in and handing over a key. You have an eye for the person behind the reservation, think ahead, and see where you can make a difference.

With a personal greeting, a helping hand, or a good tip about Zwolle, you ensure that guests feel immediately at home. You guide them through check-in and check-out, answer questions, and ensure that everything surrounding their stay runs smoothly.

You are the face of Wientjes. And you ensure that our guests love to return to us.

As a Lobby Host, you are one of the first faces our guests see when they step into Grand Hotel Wientjes. You ensure a hospitable reception and guide our guests through check-in and check-out. In doing so, it is not just about efficient handling, but especially about the attention you give to someone.

Your duties are varied and no two days are the same.

• You welcome guests in a personal and hospitable manner.
• You guide guests through check-in and check-out and help where necessary.
• You inform guests about our hotel, Restaurant W, and the most beautiful places and best spots in Zwolle.
• You answer questions, take luggage, and assist with reservations and special requests.
• You identify what guests need, think in solutions, and love to go the extra mile.
• You work closely with your colleagues from, among others, reservations, service, and housekeeping.
• You contribute to a pleasant atmosphere in our lobby, so that guests feel immediately welcome.

You understand that hospitality is not in an action, but in the way you perform it.

• A fixed-term contract, with a view to permanent employment.

You are someone who gets energy from people. You make contact easily, have an eye for detail, and intuitively feel what a guest needs. You take initiative, remain calm when it is busy, and know how to combine personal attention with efficient working.

Additionally:

• You are hospitable, representative, and genuinely interested in others.
• You speak good Dutch and English.
• You like to take initiative and dare to make decisions independently within your responsibility.
• You switch easily between different tasks and know how to set priorities.
• Preferably, you have experience in the hotel industry or another guest-oriented role.
• Preferably, you have experience with a hotel reservation system; knowledge of MEWS is a plus.
• You are flexibly available for morning and evening shifts.

Experience is nice, but your personality and sense of hospitality are at least as important to us.

At Bilderberg, we believe in quality, passion, progress, trust, and diversity. We find it important that our employees work with pleasure and are given the space to utilize their talents.

As a Lobby Host, you get the space to give shape to hospitality in your own way. With attention to our guests, an eye for your colleagues, and pride in the place where you work.

Are you ready to welcome our guests and, together with us, continue building on almost 100 years of hospitality?

We look forward to meeting you!

View the full application procedure »