Jobs in the Netherlands, in English.

Customer Experience Specialist (Dutch speaking)

Hybrid in Amsterdam·Full-time·Added 25 days ago

Aquablu

8 open roles

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Our summary

Salary: €36,000 - €45,000 a year
Work mode: Hybrid, Amsterdam
Contract: Full-time
Languages: Dutch
Experience: 2+ years

Skills

Nice to have

This job advert was originally written in Dutch.

Requirements

What we're looking for

2+ years of experience in a customer-oriented support or service role. Less experience, but you pick things up lightning fast? Then we would also love to hear from you.
You speak fluent Dutch and English
You switch effortlessly between target groups: reassurance for an SME customer, precision for an enterprise stakeholder
You want to move towards the solution and think logically while doing so
You prioritize under pressure: with three queues, you determine what has priority and what can wait for a moment
You write clearly: plain language, clear expectations, and always the next step with timing

Nice to have

From day one, you work smartly with AI: you use the tools as intended, check the output before it reaches a customer, and do nothing manually that a tool can already do
Nice to have: a third language from one of our markets, experience with HubSpot, Shopify and/or Aircall, a technical or hands-on background, or experience at a scale-up where processes were not yet written down.

Pay & benefits

What you'll get

What you get in return
A key role in one of the most ambitious growth phases Aquablu has ever had - building a European service network for enterprise customers. Plus:

📈 Equity via our Aquablu for All plan

💰 €36-45k gross annual salary (inc. holiday allowance)

💻 Laptop (Mac or Windows)

🌴 26 vacation days

☀️ Quarterly team events at our HQ in Amsterdam (Houthavens)

🌍 A key role in an international growth adventure

👴 Pension plan from Zwitserleven

💪 Urban Sports Club

💧 Endless Aquablu water

🎵 Curious how we sound? Check our Spotify playlist: Akwablues

The role

As a Customer Experience Specialist, you are the first point of contact at Aquablu: for our direct customers, our enterprise accounts, and our service partners. You will become the permanent owner of our direct support, and with you, nothing is left without an owner or an update.

The strongest person in this role is not the one who answers the most tickets, but the one who ensures that customers are provided with such good information that tickets no longer come in. In doing so, you ensure that customers experience a premium experience.

What you'll do

Phone and inbox. You answer incoming questions via telephone (Aircall) and email (Hubspot) during office hours. Currently, you share this with a colleague who is increasingly growing into an Onboarding role for our customers and partners; you will become the permanent owner of our direct support.
Tickets from start to finish. You are the owner of tickets in HubSpot, for both direct SME customers and enterprise accounts: from first contact to resolution, with strict status discipline.
Enterprise support. You keep threads with multiple stakeholders at a single customer tight. Technical diagnosis goes to our Technical Support Specialists; the thread and the managing of expectations remain with you.
Onboarding of new customers. The kick-off call, the installation date, the Shopify webshop account, and a smooth handover to the Customer Success Manager. Luc is the owner of onboarding; you support him and take over when he is not there.
Data in order. Our AURA platform and HubSpot are correct for every account you work on.
Seeing and solving patterns. You signal recurring problems, accompanied by figures. Everything that occurs at least twice becomes an article or template.

About Aquablu

In their own words

About the company & team

We're a smart hydration company rebuilding an industry that still runs on sugar water and single-use packaging.
Filtered water, functional flavors, zero bottles. Still, sparkling, cold, and hot. All poured from one tap. We create hydration people want to reach for, starting with the workplace where we help teams thrive.

As an AI-native company, we build at speed. In 2025, Aquablu ranked 2nd in the Deloitte Technology Fast 50 (Netherlands) and 30th in the Sifted 250 (Europe), both rankings of the fastest-growing companies by revenue growth. In 2026 we were named a winner of Maya's Culture 100 Europe Awards as one of the best workplaces to thrive in.

Growing that fast and thriving comes down to our people. Our team is our biggest asset and one that we're proud of. We're committed to maintaining our vibrant culture as we continue to grow.

Our Amsterdam team is looking for a Customer Experience Specialist. We are looking for someone who speaks Dutch, so we will continue in Dutch 👇

All open roles at Aquablu