Receptionist (Paraveterinary) (24–32 Hours)

Are you a strong communicator, customer-oriented, and at your best in a dynamic environment? Do you enjoy taking responsibility, switching gears quickly, and playing an important role within a specialized veterinary hospital? Then we are looking for you!

We are looking for someone for 24 to 32 hours per week. Due to our 24-hour service, you will be scheduled both during the day and in the afternoon/evening.

De Tweede Lijn is a specialized veterinary hospital where we combine high-quality specialist care with 24-hour emergency care. No two days are the same for us. In addition to scheduled appointments and treatments, we constantly receive emergency patients, meaning situations can change quickly and flexibility and collaboration are essential.

As a receptionist, you play a central role in this. You are the first point of contact for pet owners and an important link between them and our veterinarians and paraveterinarians. With your professionalism, involvement, and overview, you ensure that owners feel welcome, heard, and well-assisted, even in tense or emotional situations.

Your duties are varied and consist of both front-office and back-office activities.

• Front office: you receive owners and their animals, handle registrations, dispense medication, and process payments carefully.

• Back office: you manage intensive telephone contact with owners and referring veterinarians, schedule appointments, provide appropriate advice where possible, and coordinate with the medical team.

You process a large number of telephone calls daily, communicating professionally, setting priorities, and ensuring correct and careful handling. Precisely in our dynamic environment, your ability to maintain an overview and switch gears quickly is of great value.

You are hospitable, helpful, and possess excellent communication skills. You can handle busy periods well, maintain an overview, and know how to communicate in a professional and empathetic manner, even when situations change unexpectedly.

You work accurately, are stress-resistant, and feel responsible for good service. A paraveterinary background is preferred, but your personality, experience, and motivation are at least as important.

Do you want to work in a place where your commitment matters and where you contribute every day to good care for animals and their owners?

Then we would love to meet you! Should you have any questions about the vacancy, please contact our Talent Acquisition Partner Robin Pape via robin.pape@anicura.nl