Internet Guru Maastricht

A typical Sunday where you are in the middle of an online game. Everything is running smoothly and victory is almost within reach, until your connection suddenly drops. For many people, that is frustrating. For you, it is exactly a challenge: where is the problem and how do you fix it? As an Internet Guru at VodafoneZiggo, you are the specialist for customers with challenging internet and Wi-Fi questions. Perhaps you are already the person at home who gets asked when the Wi-Fi falters, a router needs to be reset, or someone cannot connect with a laptop or console. In this role, you use that interest to truly help customers further. You troubleshoot malfunctions, improve connections, and explain step-by-step what someone can do. From within the Wi-Fi Crew, you take on the more difficult questions. Can't figure it out immediately? Then you think further together with colleagues. Via telephone, chat, and Messenger, you ensure that customers feel heard and can once again stream, work, game, or video call without any hassle.