Front Office Staff Member in the Netherlands

If you always know with passion and pleasure how to provide just that little bit of extra service, then you are the Front Office colleague we need at Van der Valk Hotel de Molenhoek!

As a Front Office Employee, you act as the calling card for the 56 rooms and suites of Hotel de Molenhoek and as the first point of contact for both guests, suppliers, and colleagues. During your work, you ensure that all guests are helped with a smile. Should someone unexpectedly be less happy, you are the one who takes immediate action and ensures a smile is conjured back onto their face.

Your primary task is to ensure that the guest has an unforgettable stay. This starts with the reception. You check guests in, answer all questions, and you take that extra step so that the guest goes home completely satisfied. In addition, you will:

• Process reservations;

• Operate the telephone exchange: answering and transferring all incoming calls;

• Maintain the general mailbox;

• Process payments: you are responsible for your own cash register during your shift;

• Provide service, for example by managing the wake-up service, and you make the reservations for our restaurant;

• Handle any complaints;

• Perform administrative tasks;

• Inform guests about the hotel facilities and the surroundings. You go that extra step for guests.

If you know your way around the Siji reservation system, you will have an advantage! We are looking for someone who is service-oriented with a proactive and flexible attitude. As the face of the hotel, you naturally have a representative and enthusiastic appearance. Of course, we will guide you so that you know all the ins and outs of our hotel, but we are looking for someone who already has some work experience in a similar position, preferably within the hotel industry. The position is for 32 hours per week, but working fewer hours is negotiable. You will work in rotating shifts, also during holidays and weekends.