Customer Director Sales

We grow along with the vital industries of the Netherlands - from Financial Services and Asset Management to Energy, Manufacturing, Retail, Public, Government, Transport and Logistics - and are looking for colleagues who want to make a difference with us.

Our beautiful company was founded over 20 years ago. Our founders wanted to break with the traditional way of working of IT companies by working and thinking unconventionally. Always with the fundamental question: "What if we start doing our work the way we actually want to do it?" And that is where our strength lies. When you start doing things the way they actually should be done, you don't automatically follow processes, and you don't just follow the beaten path. No, instead you first look at the challenge, you navigate around it, you consider different perspectives to arrive at the absolute best and most service- and goal-oriented solution for the customer, and only then do you give your final advice. Since then, our striving has always been 100% customer satisfaction. Because if you always settle for a mediocre six, you won't have the collective conversation about the future, but you will always have to look back at the past. At what could be better. And that is exactly what we do not want. So even today, we still hold on to that question: "What if we start doing our work the way we actually want to do it?" Because at the base of that lies a simple fact: happy colleagues lead to happy customers. That is why we do everything we can to always be able to work with a smile, in our teams and beyond. Our customers are in the vital industries of the Netherlands, in the sectors Financial Services, Asset Management, Manufacturing, Retail, Energy, Public & Government and Transport & Logistics. We have offices in Schiphol-Rijk, Rotterdam and Eindhoven, where we work together with nearly 500 colleagues in self-steering teams. This is because we believe that with the right combination of smart people in the right setting and with the right intentions, you can achieve anything. As colleagues, we all carry the responsibility to achieve the continuity, growth and quality of Schuberg Philis. Because independence and self-management are highly valued by us, our organization is 100% owned by all colleagues, making us 'bosses' of our own future and allowing us to determine our own course.

We have a lot of ambition; we want to grow, develop ourselves and increase our impact. The type of questions from our customers is evolving; we will become even more involved than we are now in the questions behind the IT question: the strategic business questions of our customers. Digital transformation, software development, data science and business consulting are important pillars within our growth. We will also experiment more and more frequently with our customers to further accelerate the useful deployment of new technologies. And we ourselves feel a strong need to create an even greater social impact. We experience this as a beautiful adventure in which we must constantly reinvent ourselves. This ensures that there are always new opportunities to continue developing yourself as an individual and as a company.

To initiate, guide and further accelerate this growth, we are looking for commercial leaders who will set the direction for growth. Who will grow our impact for our customers and in the market and help build the most beautiful ICT service provider in the Netherlands. The role has many dimensions and responsibilities. It is important to mention here that these responsibilities go hand in hand with the mandate to be able to act. We believe that the context of the situation and the mandate to act are the keys to high customer satisfaction. The job profile is broad and we are looking for a personality with the following characteristics:

Someone who wants to bring Schuberg Philis to great heights together with us. You do not settle for the status quo and always look for ways to get one step closer to 100%. You dare to undertake and experiment, you are a self-starter, result-oriented and believe in your own plan. You are persuasive and know how to lead yourself, the team, the customers and business partners through the complexity of issues. You step forward where others recoil. The world is makeable, and you radiate that.

As Customer Director Sales, you are able to identify the question behind the IT question (the business question) of the customer. Additionally, you can use applied creativity and vision to define new assignments in which the value of our expertise and applied technology is expressed for our customers.

You have experience in IT, understand the necessity and impact of digitalization and can conduct a dialogue about this with the customer at board level in a consultative manner. You are open to sales methodologies such as MEDDPICC, making us even more successful in the conversion of business opportunities. Understanding, or having an affinity with, corporate compliance and regulations from supervisors is a plus. Additionally, you have the interest to quickly master the knowledge of the market and the customer's business.

You are strong in relationship development and naturally create connections. Your substantive expertise, curiosity and empathy help with this. You are flexible in the use of communication styles and can apply them situationally. Connecting at all levels comes easily to you. You can inspire, listen well, challenge and lead.

As Customer Director Sales, you are the expert in the lead and responsible for the growth and development of existing and new customer relationships. Together with the Customer Director Delivery, you set the direction with the customer team. You ensure that we make the right agreements with our customers and deliver the highest quality within these agreements. You get the best out of your colleagues - you not only guide the process, but also work intensively together to achieve the best result. You are substantively strong and pragmatically minded. That means you are willing to roll up your sleeves.

You are substantively and analytically strong and multidisciplinary in thinking and doing. You can switch quickly, recognize patterns and act upon them. Your intuition is a good and reliable advisor to you, but you remain curious about (new) theories and numerical substantiations. You master the Dutch and English languages very well.

Our organization is characterized by self-steering teams, with experts in the lead. They are directly responsible for the execution of the customer promise: achieving 100% results and long-term customer satisfaction.