Senior Account Manager

Primary Location Base Pay Range: NLD Amsterdam (Radarweg) €48,600 - €80,800. Total Target Cash Range: €74,700 - €124,700. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

At ICIS, our mission is to optimize the use of the world's resources. We help organizations make strategic and sustainable decisions by providing transparency in global markets.

We provide customers with a complete picture of international commodity markets. Our price assessments, market analyses and forecasts, news provision, and supply and demand data help organizations, including those in the chemical and energy sectors, to understand complex value chains and make better-informed commercial decisions.

As a Senior Account Manager, you will be part of the ICIS account management team. You will manage and develop an existing portfolio of approximately 40-45 customers, primarily in the chemical sector and partly within energy.

The emphasis is on retaining and further expanding existing customer relationships. You will be in frequent contact with customers, proactively driving renewals, and leveraging opportunities for cross-sell and upsell. In doing so, you will work closely with colleagues within business development and other internal teams.

This is a hands-on, customer-oriented role for someone who enjoys taking ownership of a portfolio and building long-term commercial relationships. Knowledge of market information, data, chemicals, or energy is an advantage, but not a requirement: ICIS offers training to help you get to know our products and markets well.

• Account management: you manage a portfolio of existing customers and build sustainable relationships.
• Retention and renewals: you proactively plan renewals, make the value of ICIS clear, and conduct structured account reviews.
• Commercial growth: you identify and realize opportunities for upsell and cross-sell within existing accounts.
• Customer contact: you are the primary point of contact and visit customers regularly to thoroughly understand their needs and priorities.
• Market and product knowledge: you develop a strong understanding of ICIS products and the way customers use data for commercial and strategic decision-making.
• Account planning: you keep forecasts, opportunities, and account plans careful and up to date.
• CRM: you use Salesforce.com to record accounts, activities, and commercial insights.
• Collaboration: you work closely with internal stakeholders and business development colleagues to provide optimal support to customers.

Location: Netherlands

Work pattern: Hybrid - minimum 3 days per week in the office

Fixed office days: Monday and Thursday