Duty Medewerker & Guest Experience Host - Part-time - NH Conference Centre Leeuwenhorst

Join our team at NH Hotels & Resorts, a global leader in luxury and midscale hotels known for their exceptional service and facilities. With a strong presence in Europe and America, the brand is now beginning its adventure in China. You will get the chance to offer our guests experiences that combine good value for money, prime locations, and personal service. Help us make every hotel stay great by meeting the needs of guests looking for functional hotels & resorts with a natural, fresh style and friendly service. Become part of a brand that is functional, natural and down-to-earth, innovative, reliable, and friendly.

The position of Duty Medewerker & Guest Experience Host is, without question, the most varied role in the hotel. You are involved in the daily course of affairs in the broadest sense. You know what is happening, you arrange everything our guests need, and you know how to connect the right people. You supervise the hotel and, if necessary, handle compliments, complaints, and problems. Additionally, you safeguard the quality of our service, always striving for improvement. You are critical, but always assume the positive. Moreover, you find solutions for the most diverse bottlenecks. You are co-responsible for the operational execution of large events and maintain contact with guests, trainers, and conference organizers during these events.

• Free online and offline training organized by our own university.
• Year-end bonus (up to 100% of the gross monthly salary) and a refer-a-friend bonus (500 EUR).
• Employee rates starting from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Teambuilding events, outings, and staff parties.
• The opportunity to grow within our company worldwide.

• You possess excellent command of the Dutch and English languages, both spoken and written;
• Helping guests brings a big smile to your face. The 'always a pleasure' mentality is something you identify with, and you love to go the extra mile for the guest;
• You are a 'Natural Host';
• You are enthusiastic, you dare to make decisions, and you have an open presence;
• Maintaining an overview in hectic situations comes easily to you. You remain calm and can distinguish well between main and secondary matters. Setting priorities is also something you do better than anyone;
• You get energy from contact with guests and with colleagues; you feel particularly good in a large team;
• You love varied work, with changing working hours and peak moments where you stand ready together with your colleagues to "go all out". Big events give you a real energy boost!

Are you thinking: This is really for me? Then apply immediately!

Minor Hotels Europe & Americas strives for an inclusive work environment in which everyone is valued and encouraged equally. Therefore, we gladly welcome people from all horizons and personal backgrounds.