Concierge Management Trainee - Anantara Grand Hotel Krasnapolsky Amsterdam

Do you enjoy creating unforgettable moments, coordinating seamless experiences, and making every guest feel truly cared for? At Anantara Grand Hotel Krasnapolsky Amsterdam, we're looking for a Concierge Management Trainee who brings structure and a sharp eye for service excellence. From managing complex guest requests to elevating our daily operational flow.

Why you'll love your journey with us

At Anantara, we believe in rewarding your ambition with exceptional benefits:

• Internship allowance of €750 gross per month (based on 5 days per week).
• Global team member rates at 500+ Minor Hotels worldwide.
• Friends & Family rates so you can treat your loved ones.
• 50% discount on F&B at 20 luxury hotels in Amsterdam.
• A complimentary experience stay to immerse yourself in the Anantara guest journey.
• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Priority access to internal vacancies across Minor Hotels.
• One complimentary meal per shift.

Your role in the journey

• Supporting daily concierge operations, including doorman and bellman operations.
• Being in charge of implementing and maintaining LQA standards across the full team, ensuring consistent luxury service delivery.
• Following up on guest requests and assisting with complex cases.
• Coordinating with internal departments and external partners.
• Helping evaluate partner performance.
• Logging and analyzing service incidents.
• Contributing to process and service improvements.
• Assisting with SOP updates.
• Supporting reporting and basic data analysis.
• Working with Excel and SAP.
• Helping onboard and train new team members.
• Joining team briefings and evaluations.

What you'll bring

• (Bachelor) student Hospitality Management.
• Avalability for a period of at least 20 weeks, 5 days per week.
• Strong communication skills in English (Dutch is a bonus).
• A structured, proactive and service-oriented mindset.
• A genuine passion for luxury hospitality and guest experience.
• Confidence in working with different departments and partners.
• Curiosity, professionalism and positive energy.
• A valid driving license for valet parking (is a bonus).

Where your journey will take place

Join a team where luxury hospitality, personal growth and genuine care come together. Located on Amsterdam's iconic Dam Square, Anantara Grand Hotel Krasnapolsky is a place where colleagues are empowered to create extraordinary guest experiences while building rewarding careers.

Ready to begin your journey?

Send your CV and motivation letter to hr.krasnapolsky@anantara-hotels.com

Curious about more opportunities or not entirely sure which role fits you best?
Reach out! We love to help you find the perfect match for your journey.