Services Associate

Based on full-time employment (38 hours per week), you can count on, in accordance with our CAO:

• A gross monthly salary between € 2.501,00 and € 2.779,00
• Allowance in time or money for working on weekends and during public holidays
• 25 vacation days
• A personal vitality budget of up to € 500 per year
• Travel allowance
• Pension scheme
• Profit sharing
• Holiday allowance
• 20% staff discount at De Bijenkorf
• A clothing card or available work clothing

• You start the day with a cup of coffee and a team meeting in which the most important information for the day is shared, such as new promotions, events, or special customer requests.
• Afterwards, you get to work at the customer service desk, where you are the first point of contact for our guests. You help a guest with returning a product, whereby you ensure not only smooth processing but also listen to any feedback about the product.
• After lunch, the peak moment has arrived! There is a queue at the desk and you must switch quickly between different customer inquiries. You provide explanations about services such as Tax Free and sneaker cleaning.
• After a short break in which you can relax for a moment, you seek out your security colleagues; you need their help in resolving a customer inquiry.
• Next, you continue with processing online orders and resolving any issues. You call a guest to let them know that their order is ready, or you help someone over the phone who has questions about a recent purchase.
• At the end of the day, you ensure that all administrative tasks are completed and that the workplace is left tidy for the next team.
• You discuss any peculiarities of the day with your supervisor and colleagues, such as common questions or suggestions from guests.

A day within the services team can look like this:

For this position, we are looking for someone who:

• Is stress-resistant. You handle angry or dissatisfied customers calmly and professionally, offer solutions, and prevent escalation of the situation.
• Has communicative skills. You listen actively to customers to clearly understand their needs and questions, and repeat important points to ensure mutual understanding.
• Can collaborate well. You share relevant information and updates with team members to ensure that everyone is aware of ongoing actions or changes in the store.

Finally, you master both the Dutch and English languages. Do you recognize yourself in this description? Then we would love to get in touch with you!