Client Manager (Sport)

What will you do? 

As a Client Manager, you are the key strategic and substantive point of contact for our clients within our sports segment, with a focus on football. You are responsible for expanding and deepening sustainable client relationships, achieving client satisfaction, and driving the commercial growth of accounts. With your drive and expertise, you will be a valuable addition to the Client services team, a reliable partner for our clients, and someone who wants to make a difference every day. 

Specifically, you are responsible for: 

• You are the fixed point of contact for clients and ensure professional collaboration, clear communication, and a high service level. 

• Strategic account management: developing, executing, and monitoring account plans, working methodically towards growth and long-term partnerships. 

• Client satisfaction & retention: you ensure strong client relationships, high NPS scores, and sustainable contract renewals. 

• Commercial growth: identifying opportunities within existing accounts and realizing upsell and cross-sell trajectories, allowing you to grow accounts year-on-year. 

• Expert role: you advise and inspire clients based on your substantive knowledge of football, social media, branded content, influencer marketing, and community building. 

• Analytical working: you use data, insights, and results to provide substantiated advice to clients and to continuously optimize strategies. 

In short: you combine relationship management, commercial impact, substantive expertise, and a methodical way of working. With this, you are the driving force behind client retention and account growth within ERA. 

We are looking for a strategic, commercial relationship manager with an affinity for sports and a clear drive to grow both clients and accounts. 

You have: 

• At least 2 years of experience in digital/social media, sales, or account management (agency experience is a strong plus) 

• Demonstrable affinity with and knowledge of football – you actively follow the sport and understand the playing field, the fans, and the commercial possibilities 

• Strong commercial skills: you recognize opportunities, think ahead, and know how to convert them into concrete growth 

• Strategic insight to translate client issues into sustainable, creative, and impactful social solutions 

• A passion for social media, influencer marketing, and community building 

• Analytical ability: you enjoy working with insights, data, and performance results to substantiate decisions 

• Confidence and persuasiveness to bring clients along in your vision and advice 

What do we offer? 
More than just a great job: 

• A market-competitive salary. 

• Working at a full-service social agency where client focus, creativity, and impact are central. 

• Hybrid working, so you have the freedom to excel in your own way. 

• The space and opportunities to make your ideas and innovations a reality. 

• Plenty of opportunities to continue developing yourself, with access to the Bertelsmann Learning Platform, training, and events, and the chance to observe and learn from colleagues.

• Extensive growth opportunities to take your career to a higher level. 

• Support for your mental well-being via nilo.health, with access to certified psychologists

• Learning from the knowledge, experience, and network within a European agency. 

• A gym membership, so you keep growing physically too;) 

• Regular drinks, events, and socializing at our office in the Houthavens. 

Are you ready to be the face of our key accounts? Do you want to not only satisfy clients but also realize sustainable growth? Do you get energy from inspiring clients and colleagues? Then we want to get to know you. Apply now and take the next step in the world of branded content, storytelling, and community building together with us.