Client Manager

As Client Manager, you are the strategic point of contact for various clients. You are responsible for expanding and deepening sustainable client relationships, achieving client satisfaction, and driving the commercial growth of accounts. With your drive and expertise, you strengthen the Client Services team. You translate client objectives into impactful social-first strategies and campaigns and are an inspiring sparring partner who helps clients grow in the continuously changing media landscape. 
 
Specifically, you are responsible for: 

• You are the fixed point of contact for clients and ensure professional daily collaboration, clear communication, and a high-quality service level.  

• Strategic account management: developing and executing account roadmaps that contribute to growth and long-term partnerships.  

• Client satisfaction & retention: you ensure that clients are our ambassadors through a high NPS score and sustainable partnerships.  

• Commercial growth: identifying opportunities within existing accounts and realizing upsell and cross-sell trajectories, through which you grow the portfolio year-on-year.  

• Expert role: you inspire clients with your vision on social media, branded content, influencer marketing, and community building.  

In short: you combine strategic relationship management, commercial impact, and substantive expertise. You build sustainable partnerships, grow accounts, and are the trusted advisor for clients in the field of social media and influencer marketing. 

A strategic relationship manager with a proven commercial drive. 

You have: 

• At least 1 year of experience in digital/social media, sales, account management, or a similar commercial role; agency experience is a plus.  

• Strong commercial skills: you recognize opportunities, act proactively, and know how to make accounts grow.  

• Strategic insight to translate client issues into sustainable, creative, and impactful  

• A passion for social media, influencer marketing, and community building.  

• Confidence and persuasiveness to take clients along in your vision.  

• Excellent command of the Dutch language, so that you can advise and present to clients convincingly.

What do we offer? 
More than just a great job: 

• A market-competitive salary. 

• Working at a full-service social agency where client focus, creativity, and impact are central. 

• Hybrid working, so you have the freedom to excel in your own way. 

• The space and opportunities to make your ideas and innovations a reality. 

• Plenty of opportunities to continue developing yourself, with access to the Bertelsmann Learning Platform, training, and events, and the chance to observe and learn from colleagues.

• Extensive growth opportunities to take your career to a higher level. 

• Support for your mental well-being via nilo.health, with access to certified psychologists

• Learning from the knowledge, experience, and network within a European agency. 

• A gym membership, so you keep growing physically too;) 

• Regular drinks, events, and socializing at our office in the Houthavens. 

Are you ready to be the face of our key accounts? Do you want to not only satisfy clients but also realize sustainable growth? Do you get energy from inspiring clients and colleagues? Then we want to get to know you. Apply now and take the next step in the world of branded content, storytelling, and community building together with us.