Business Application Specialist (CRM, Service & Commercial)

• A salary between €3,200.- and €4,285.71 depending on your experience.

• An end-of-year bonus of 4% of your gross annual salary excl. holiday allowance upon achieving financial and personal objectives.

• Company laptop and phone.

• 28 days per year on a full-time basis. Plus 2 additional free fixed days off per year! 

• Pension scheme and the possibility of a bike lease (including your own Urban Arrow!)

• Travel allowance or an NS business Card.

• Home office allowance of € 20,- per month.

• A delicious, free catered lunch at the office every day.

• Discount on your health insurance.

• Working for the fastest-growing manufacturer of premium E-cargo bikes worldwide.

• Room for personal growth and development.

We are Urban Arrow. Since 2011, Urban Arrow has broken open the market for electric cargo bikes. Since then, we have been building the urban vehicles of the future, and we are proud of that! As part of the Pon.Bike family, we are growing fast. To stay ahead, we are continuously looking for new solutions to serve our dealers and customers even better. That is where you come in.

As Business Application Specialist for the commercial and service domain, you are the architect of our daily operational workflows. With us, you will receive all the freedom and ownership to ensure that our applications, including HubSpot (CRM), our Dealer Portal, and the PIM system, function seamlessly. In this way, you help our dealer network and our Sales, Service, and Marketing colleagues make the daily lives of families easier with superior service.

You are the regular sparring partner for the Product Owners, you solve operational bottlenecks in a result-oriented manner before they escalate, and you increase system adoption with rock-solid training. Your work week is perfectly balanced: approximately 60% focus on process improvement, data quality, and release management, and 40% hands-on application management and operational support.

Specifically, you will be working on:

• Application & Workflow Management: You are our internal application administrator. You technically configure our core systems (with a heavy focus on HubSpot and the Dealer Portal), manage permissions, and build fluid pipelines, views, and automated workflows for Marketing, Sales & Service.

• AI Integration: Together with the Product Owners, you spot the latest AI developments and translate these into smart, daily solutions for our Service & Sales teams.

• Chain Monitoring & Integrations: You identify and register bottlenecks in data synchronization. You keep the system sustainably 'clean' and proactively spot areas for improvement throughout the entire commercial IT chain.

• Product Launch Readiness: Are new cargo bikes arriving? You take the lead in data and product information enrichment (via InRiver PIM & Bynder DAM). You ensure that all specifications and assets are perfectly in place in the portals before go-live, because we only deliver the very best quality to our dealers.

• User Acceptance Testing (UAT) & Releases: You translate business requirements into sharp test scenarios and coordinate acceptance testing for new releases or bug fixes, without the operation noticing a thing.

• Support & Training (Key User): You are the first point of contact for colleagues regarding operational blockages. You smoothly escalate complex incidents to the central Pon.Bike Competence Center or partners. Additionally, you train colleagues, because easily working systems ensure happy teams (and enjoying your work is serious business!).

In addition to a position in which you will learn a lot and face new challenges every day, you can count on the following employment conditions with us:

Do you have any questions about this vacancy? Please contact our HX department via hx@urbanarrow.com and who knows, you might be our newest colleague soon!