Complaints Officer

Do you want to work on the freedom of movement of our patients and truly help them move forward? You are in the right place with us. Will you move with us?

Quality & Safety

16 hours per week

Nijmegen

Discover in our videos why your future colleagues love their work and the Sint Maartenskliniek so much!

As a Complaints Officer, you are the accessible point of contact for patients, relatives, and healthcare professionals who wish to discuss concerns, experiences, or complaints. With attention, trust, and an independent perspective, you mediate and facilitate conversations. Additionally, you translate signals from complaints into opportunities for organizational improvement and contribute to a culture of learning and improvement. In this way, you make a valuable contribution every day to safe, high-quality, and patient-centered care.

To achieve that:

• You combine empathy with professionalism, are accessible yet firm, and know how to carefully weigh competing interests.

• You look beyond the individual complaint and translate signals into valuable insights for the organization. Together with colleagues, you contribute to recognizing risks, improving processes, and strengthening a culture of learning and improvement.

• You work together with your fellow complaints officer. Together you ensure accessibility and availability, and you are flexible in covering for/supplementing one another.

• Personal and accessible contact is central to your work. You ensure that patients and healthcare professionals feel heard and guide them in finding an appropriate solution.

• Where possible, you facilitate and guide the conversation between those involved, acting as an independent mediator to build bridges and stimulate mutual understanding.

• You will receive a versatile role with a lot of responsibility and room for your own initiative.

• A contract initially for a duration of one year with the intention of permanent employment and a salary of at least € 4,246 and at most € 6,220 gross per month based on 36 hours per week (FWG 60 CAO hospitals).

• A package with excellent employment conditions, including an end-of-year bonus, a good pension scheme, and free parking at the Sint Maartenskliniek.

• Focus on your talent and (personal) development, partly supported by our own Maartensacademie which advises and facilitates you in education, schooling, and training.

• Attention to your vitality, with an eye for your personal situation, life stage, and concrete facilities such as free sports on location.

• A beautiful workplace in a wooded environment.

• A workplace where we accept you as you are and where you may be yourself.

Do you want to work on the freedom of movement of our patients and truly help them move forward? You are in the right place with us. For 90 years, the Sint Maartenskliniek has been the specialist in the field of movement. We focus on orthopedics, rheumatology, rehabilitation, and pain management, and we are driven to remain at the forefront. With us, you work together with dedicated experts who belong to the top of their field, and you can truly deepen your expertise. At the same time, you experience the advantages of a small and clear hospital where colleagues look out for one another. Together, we commit ourselves every day to the freedom of movement of our patients. And we are proud of that!

Moving forward together.

You possess the complaints officer qualification and are a member of the VKIG. This position requires an independent role in relation to patients, healthcare professionals, and management and is therefore not compatible with a clinical healthcare role within the hospital.

Additionally:

• You have at least HBO+ (Higher Professional Education) working and thinking level.

• You are a decisive, integrous personality with excellent written, oral, and social skills such as tact, listening, and empathy, but also the ability to maintain boundaries and exercise persuasiveness.

• You can handle conflicting interests, emotions, and conflicts well and always maintain a solution-oriented mindset.

• You are able to look at matters analytically and impartially.

• You move easily between patients, relatives, healthcare professionals, and management, and contribute to an environment in which openness, trust, and continuous improvement are central.

• You are independent, stress-resistant, and flexible.

• Do you possess an open attitude and are you able to work well with colleagues from different backgrounds and views.

Would you like to know more about this position? Please contact Paulien Ogink, Manager Quality & Safety, available via 06-40422842 and p.ogink@maartenskliniek.nl. Do you have a specific question before you decide to apply? Feel free to send us a WhatsApp message, we are happy to help! We do prefer to receive CVs via an official application.

Would you like to apply directly? Then use the 'apply' button at the top of this page before November 30, 2026. We are already looking forward to your response! Feel free to surprise us with your application. Choose the form that suits you. That could be a letter, but you could also record a video, for example. Are you convinced that you are our new colleague? Then save the date for December 8, 2026, as that is when the interviews will take place. Are you unavailable on this date? Let us know in your motivation letter, and we will surely find an alternative. We may close the vacancy earlier if there are sufficiently suitable candidates, so please respond quickly.

Screening of CV, diplomas, identity document, and VOG (Certificate of Good Conduct) is a standard part of the selection procedure. This is to ensure the safety of our patients and employees. Where applicable, BIG registration is checked.

This vacancy is announced simultaneously internally and externally, whereby internal candidates have priority over external candidates in the event of equal suitability.

Acquisition in response to this vacancy is not appreciated. 

At the Sint Maartenskliniek, we commit ourselves every day to the freedom of movement of our patients. We also find the freedom of movement of our employees important in all respects. We want you to feel free to be yourself. That is why we work towards a diverse and inclusive organization, where equality is central and everyone feels welcome. In this way, we create a workplace where your talents can flourish and you can be successful in your work.