Floor Manager - Calvin Klein Underwear, Roermond (m/w/d)

• Ideally, initial experience in textile retail
• A high affinity for sales
• A motivating, confident personality as well as social competence
• Teamwork skills and a hands-on mentality
• Good English skills

• Supporting the Store Manager and Deputy Store Manager
• Representing our premium lifestyle brand as a brand ambassador
• Competent selling of our collections
• Regular sales monitoring and sales analysis of your floor
• Caring for and building loyal and new customers
• Working independently within your sales team
• Collaborating with the VM team as well as participating in product presentation
• Handling our omni-channel systems
• Processing complaints as well as cashier duties

Be part of an iconic story.

At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world - and - endless opportunities to design your future. Immerse yourself in Calvin Klein here! (YouTube, Instagram, TikTok)

Please note, this role is based in Roermond, Netherlands

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PVH is one of the most successful fashion and lifestyle companies in the world. Our brand portfolio includes the iconic brands CALVIN KLEIN and TOMMY HILFIGER. With more than 30,000 employees working in over 40 countries, PVH stands for progress, digitalization, and the integration of all channels like no other company.

One of PVH's greatest strengths is our employees and our shared desire to create an inclusive work environment where every individual is valued and every voice is heard. Together, we are committed to a more diverse and equitable fashion industry to drive sustainable change both at PVH and in our industry.

For our store in Roermond, Netherlands, we are looking for a Floor Manager (m/w/d).

With your entrepreneurial and hosting mentality and your passionate sales talent, you will not only inspire our customers but also motivate your entire team through your positive energy and authentic presence.

• Attractive compensation including a bonus system as well as six weeks of vacation per year
• Exciting internal advancement and further training opportunities
• Diverse employee benefits, such as employee discounts, staff outfits, offers from cooperation partners (e.g., Jobrad and Corporate Benefits), and other initiatives
• Numerous offers for your mental health
• Lead Yourself. Lead Together. Lead the Way. At PVH, everyone is a leader - whether you are leading a team or a project, or simply contributing your expert knowledge. Our PVH Leadership Behaviors ensure that we unlock the potential of every single one of us
• The opportunity to work independently as well as to help shape and optimize processes
• A lifestyle-oriented work environment in a dynamic, environmentally conscious, growing company

Our employees come together from all walks of life and corners of the world. Inclusion and diversity are essential pillars of our corporate culture. We know that diversity makes us stronger. Regardless of origin, nationality, religion, disability, age, marital status, partnership status, sexual orientation, and gender, you are welcome with us.

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About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution.

The Floor Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their team through their passion and belief in our brands.

Responsibilities include:

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
• Support the Management team managing all personnel, product and merchandising functions, business processes and results for their store.
• Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.
• Hold 'one minute meetings' at the end of employees' shifts; summarise their performance results, provide constructive feedback and recognition.
• Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention,and Point of Sale.
• Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour and units per transaction.
• Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
• Focus staff on the importance of quality relationships with internal and external customers.
• Effectively manage customer complaints in a timely and effective way.
• Analyse store level reports and create action plans to improve results.
• Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
• Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.

About YOU

• You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
• You'll be an effective communicator with the ability to build relationships with ease.
• You'll be a team player who recognises and celebrates the contributions and achievements of others.
• You'll be confident in giving feedback that promotes positive behavioral change.
• You will work well with change, being able to quickly adapt and work with pace.
• You will be energetic and authentic showing a clear presence on the shop floor.
• You'll approach all issues with a 'can do' approach and act with initiative to find in store solutions.

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.

One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.